Level II Restaurant Hospitality Management Diploma

Specifications:

• Perfect for anyone wishing to work towards becoming a restaurant manager, this course does not require any particular experience or qualifications.
• Get to grips with the function of a restaurant's Front of House, including the individual roles and responsibilities, and the vital importance of the restaurant manager.
• Learn about some of the different types, and layouts, of restaurants and eating establishments, and recognise how your management style would need to be adjusted to suit.
• Understand the importance of high standards with regards to customer service, and how these standards can be achieved and exceeded.
• Learn how to deal with customer complaints effectively.
• Get to know the drinks and food that are often served, from how to serve certain drinks, to food allergies and ingredient information.
• Gain insight into the relevant licensing laws, particularly the legal requirement for age verification.
• Recognise some of the popular checklists that are enforced in a restaurant setting, and how these can be monitored to ensure everything runs like clockwork.
• Learn more about the importance of health and safety - from front of house to kitchen.
• Memorise some of the popular restaurant terminology that you will encounter during your time as a restaurant manager.
• Acknowledge the importance of staff training, and learn how to write useable manuals and employee handbooks.
• Advantages of this course include:
  • Courseware is accessible on, and compatible with, a number of devices, as long as you have an active internet connection.
  • Study online at times that suit you - there are no deadlines, no time constraints and you have access to the course for 12 months.
  • Online support is available if needed.
  • Multiple choice assessment marks the end of the course - pass this and you have your course completion certification!
  • Certificate can be ready to download immediately after the successful completion of the final assessment.
  • Help yourself to successfully manage a restaurant, whether it's a 5* fine dining establishment or a busy gastropub.
  • Move forward within your current hospitality role and head straight for the dizzy heights of management!

• Additional information available HERE