Exclusively for Max & Molly Smart ID pet collars, the Smart ID Tag that is already attached to your pet’s collar has a QR code on the back. You can activate the ID tag with the free Max & Molly Gotcha! App, which makes it easy for you to track your pet’s location or even mark them as missing. If someone else finds your pet and scans the QR code, you will be automatically notified of your pet’s location through Geo-tagging. No batteries or chips are required to use the Max & Molly Lost Pet Protection Program. All you need to do is scan the QR code on the Smart ID Tag of your Max & Molly collar and set up your pet’s profile! The quick-drying inner lining and padded interior make the collar breathable and comfortable for all-day wear. Designed with two metal rings to attach a lead and other ID tags, this adjustable dog collar provides convenient use for pet owners and features a quick-release buckle closure.
Safety dog collar with exclusive Smart ID Tag to know where your dog is anytime!
Smart ID Tag with QR code to help track your pet’s location - no batteries or chips required
Adjustable collar to customise the collar size to fit your pet easily
Quick-release buckle closure for easy off-and-on use
Quick-drying, hypoallergenic, and breathable neoprene material
Durable exterior material to ensure long-lasting use
ncludes soft padding inside the collar for extra comfort
Comes in a fun and unique design that stands out for visibility
Brand: Max & Molly
Design: Blue Ocean
Size: Small (Approx. 1.5cm x 28cm-45cm)
Material: Polyester, neoprene
●We only deliver to residences within Australia. 1- 7 business days.
●We regret that we do not deliver to PO boxes or Parcel Lockers. If a non-deliverable address is entered, we may need to ask you for a residential address or cancel your order.
●Return to Sender (RTS) items will be assessed for the return reason. If it’s due to an incorrect address, undeliverable issues, or non-collection, the shipping fee will be deducted from the refund.
Faulty Products
AZAU carries a variety of brands from around the world. We do our best to provide you the best service relating to claims of manufacturer warranties.
What defines faulty?
Any item that, due to customer negligence and misuse, will not be accepted as a faulty item.
If you are experiencing issues with your product, please refer to our FAQ page for support. Alternately, please contact our customer support team to lodge a claim.
To lodge a claim:
After we receive your return and inspect faulty items for faults, a replacement/refund will be processed. If no fault is found with the item, the item will be returned to you (customer bears the shipping cost), and you will be charged a 20% service fee. Alternatively, if you do not wish to have the item, you may request the item to be restocked. Our customer support team will provide you with the percentage of deduction and the amount that will be deducted.
The buyer cannot cancel and demand a refund immediately. AZAU must have an opportunity to fix the problem.
Dead on Arrival (DOA)
If your product is dead on arrival, please contact us within 14 days of parcel delivery. We will not process any claims lodged 14 days after the delivery date.
Dead on Arrival (DOA) Process
Change of Mind (COM) return
For Change of Mind returns, the buyer will be responsible for any shipping costs incurred.
A COM return will be only accepted where:
We recommend choosing a tracked registered postal service as the items will not be considered as ‘returned’ until they have been received safely. Please send an email attaching the tracking number as confirmed in correspondence with our support team.
Please ensure that the returned item is safely protected and securely packed. If the item is found to be dead on arrival or damaged in transit, a deduction fee will be charged based on the condition of the item.
If you cancel or return only certain items purchased in bundle deals or multi-buy promotions, any items you don’t return will be charged at full price, and the refund amount will be reduced accordingly.
We are always here to help. If you have any questions please reach out to our customer care team via your MyDeal account and we will respond to you shortly.
Estimated Delivery Time Frame: 2-4 business days