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Damaged/Incorrect item/Faulty:

We will provide a free return if your received item(s) is damaged, faulty, or incorrect according to your order or item description.

Please provide images and/or proof of Damage/Incorrect item/Fault in your communication. Further information may be requested to process the return and refund. Once we have received your returned item(s) and inspected it, we will proceed with the refund back to your original payment method within 3 - 5 working days. Depending on the issuer or payment method, it may take an additional few working days for the refunded amount to appear on your statement.

‘Change of Mind’ returns:

A ‘Change of Mind’ return is to be lodged for item(s) delivered to you according to your order with no defects.

This includes items that have the correct size, colour and product description according to your order.

“Change of Mind” Returns must be lodged within 14 days of receiving the goods.

We accept most items back if you change your mind, however we do have the following considerations.

• Returned items must be unused and be in a fine and resalable condition. All original packaging and tags (where applicable) must be intact. Any instruction manuals, guides, add-ons or free gifts must also be returned.
• Items bought from Clearance sales or Warehouse Sales are non-returnable and non-refundable due to Change of Mind
• The following items are non-returnable and non-refundable:
• Toilet paper, paper towel, tissues and serviettes
• Medicinal (pain relief)
• Cleaning (Examples: anti-bacterial wipes, sprays and cleaners, disposable gloves)
• Feminine hygiene and incontinence
• Baby wipes
• Hand sanitisers
• Disposable and reusable face masks
• Cosmetics & beauty products (if hygiene seal is broken)
• Pharmaceutical/health products
• Perishable goods, liquor, food and beverages
• Personal care items
• Hosiery, underwear & socks
• Swimwear
• Pierced jewellery
• Mattresses, pillows, mattress and pillow protectors
• Gift cards, phone recharge or third party gift cards
• Media - books and unsealed CDs, DVDs & video games
• Adult toys/sexual health products
• Assembled furniture
• Digital goods (download codes etc.)
• Personalised/made to order goods
• Earphones/headphones (if package has been opened)
• Large/bulky appliances
• Any merchandise where the GST has been claimed under the Tourist Refund Scheme, unless proof of repayment of the GST upon return to Australia is provided

Once your return is approved, you will receive an email on how to return your items. You will be requested to pay for the delivery charges of your return parcel.

Once we have received your returned item(s) and inspected it, we will proceed with the refund back to your original payment method within 3 - 5 working days. Depending on the issuer or payment method, it may take an additional few working days for the refunded amount to appear on your statement. You will be refunded for the returned product, less the original shipping fee.

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