Orotec Defender Ultra KN95 FACE MASK (5 Pack) - SPECIAL BUY
PLEASE NOTE for Hygenic reasons we CANNOT accept return of masks and therefore cannot process refunds so please order accordingly. We apologise for any inconvenience.
Customer please note that we ship our products within 24-48 hours from our warehouse to Australia Post. Given the current conditions related to the COVID-19 situation, Australia Post is endeavouring to deliver as fast as possible but might experience slight delays. We provide full tracking with every order so please be mindful with delivery times and feel free to look up the tracking details on the official Australia Post website. We are committed to help our customers as much as we can.
Returns policy for our customers.
WHAT can be returned?
All our products are QA checked and tested in the factory. However if you find that the item may have a manufacturing fault it should be returned within 14 days of receipt, please contact us via your MyDeal account.
Return postage is at the customer's expense until we review your reason for returning the item and out tech team test it to validate that the item is faulty. You will be liable for all delivery and insurance charges incurred in respect of returned goods, so please ensure they are packed well.
WHEN do items need to be returned by?
We strive to ensure all our products are QA checked both at the factory and our warehouse but any defective items should be reported to us for return within 14 days of receiving your product.
HOW do customers return items?
Please return all items in original packaging if possible.
SHIPPING for returns?
Until we review and assess the reason for the return, the cost of return postage is paid for by the Customer.
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