OXO Tot products are developed to grow with a child for use over several years or stages of development. For example, the OXO Tot Sippy Cup starts with handles that can be removed and then fits a top that trains toddlers to drink from a cup. All of the products are intuitive and easy to use. They include features that improve performance while also appealing aesthetically to children as well as parents. All materials used are of the highest quality and all products are tested to uphold and surpass the strictest safety standards. The IDSA Gold award for the OXO Tot Booster Seat and Bronze award for the OXO Tot Feeding Line
ë_[/custom_html]We understand shopping online is different! That is why we promise to provide the best products possible. However, if you are in any way dissatisfied with your purchase we will happily exchange, or provide a credit for most things you would like to return.
CHANGE OF MIND:
We encourage all customers to choose wisely when making a purchase as The Stork Nest does not offer refunds on change of mind items. Your statutory rights under the Australian Consumer Law, if you want to return an item (at your own expense) because you have changed your mind, The Stork Nest will gladly offer you an exchange (new shipping charges apply) or credit note for items returned within 14 days of purchase (this excludes sale and clearance items).
FAULTY GOODS & WARRANTY CLAIMS:
Refunds and exchanges are available to customers who have purchased a faulty or defective product. In order for a refund or credit note to be processed, original proof of purchase must be provided when returning the goods for warranty assessment. After The Stork Nest receives the parcel and warranty issue is approved we will refund, exchange or credit note your purchase and original shipping costs will be refunded on products deemed faulty. Shipping costs on items sent outside Australia are not refundable. Refunds will only be made by the original payment method, and in the case of credit cards only back to the original card.
RETURNS VIA MAIL:
Customers returning items will be responsible for all shipping and handling fees. When returning any items please follow the steps above and tracking is highly recommended as exchange or store credit will not be granted if item is not received.
CREDIT NOTES:
Credit notes are valid for a period of 12 months from the date of issue and cannot be replaced if lost or stolen.