The black Samsung T5 Portable Solid-State Drive provides 2TB of storage capacity for notebooks, desktops, and mobile devices sporting a typical USB interface or a reversible USB Type-C port. The T5 portable SSD utilizes a Samsung MGX controller and 3-bit 3D V-NAND MLC flash technology to deliver fast read speeds of up to 540 MB/s and write speeds up to 515 MB/s. To keep up with this level of performance, USB 3.1 technology is on board and supports transfer speeds of up to 10 Gb/s. For keeping your data safe, the T5 is armed with an AES 256-bit hardware encryption engine, which helps prevent unauthorized access. Aside from protections, Samsung includes one USB Type-A to USB Type-C cable and one USB Type-C to USB Type-C cable, so you can use the T5 portable drive with your current and future gear.
Faulty Products
AZAU carries a variety of brands from around the world. We do our best to provide you the best service relating to claims of manufacturer warranties.
What defines faulty?
Any item that, due to customer negligence and misuse, will not be accepted as a faulty item.
If you are experiencing issues with your product, please refer to our FAQ page for support. Alternately, please contact our customer support team to lodge a claim.
To lodge a claim:
After we receive your return and inspect faulty items for faults, a replacement/refund will be processed. If no fault is found with the item, the item will be returned to you (customer bears the shipping cost), and you will be charged a 20% service fee. Alternatively, if you do not wish to have the item, you may request the item to be restocked. Our customer support team will provide you with the percentage of deduction and the amount that will be deducted.
The buyer cannot cancel and demand a refund immediately. AZAU must have an opportunity to fix the problem.
Dead on Arrival (DOA)
If your product is dead on arrival, please contact us within 14 days of parcel delivery. We will not process any claims lodged 14 days after the delivery date.
Dead on Arrival (DOA) Process
Change of Mind (COM) return
For Change of Mind returns, the buyer will be responsible for any shipping costs incurred.
A COM return will be only accepted where:
We recommend choosing a tracked registered postal service as the items will not be considered as ‘returned’ until they have been received safely. Please send an email attaching the tracking number as confirmed in correspondence with our support team.
Please ensure that the returned item is safely protected and securely packed. If the item is found to be dead on arrival or damaged in transit, a deduction fee will be charged based on the condition of the item.
If you cancel or return only certain items purchased in bundle deals or multi-buy promotions, any items you don’t return will be charged at full price, and the refund amount will be reduced accordingly.
We are always here to help. If you have any questions please reach out to our customer care team via your MyDeal account and we will respond to you shortly.