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The Perfume Warehouse offers free shipping on orders to most metro cities and major regional centres across Australia (excludes oversized items). Your order will be shipped from our warehouse, which is located in Sydney, within 1-2 working days of receiving the order excluding public holidays & weekends. The majority of our parcels are delivered by Australia Post however occasionally we work with other courier partners to provide the most efficient delivery service with the most reasonable price. ** Due to Covid-19 courier drivers are not required to obtain customer signatures. We recommend that the delivery address you provide is attended at all times such as a work address. In the very unlikely event that your item is lost or damaged during post, then we are responsible and will issue either a full refund or replacement (photos must be sent of damages). Tracking details are emailed to customers upon dispatch.
· Dispatch timeframe within 2 business days
· Delivery timeframe is 2-10 business days.
A signature is not required upon delivery unless requested otherwise in the order notes. The driver will leave the parcel only if safe to do so, otherwise a missed delivery card will left behind. If you have problems with your delivery please contact us via your MyDeal account and we'll always work with you to address any issues.
Returns | Warranties | Damaged or Faulty items
Please choose wisely as refunds for receiving what you purchased but simply changed your mind, found the product cheaper somewhere else, or decided you didn't like the purchase or had no use for it will not be refunded.
Exchanges can be organised within 20 days of receiving the item, but all shipping costs and price differences must be covered by the customer. Under the Australian Consumer law, you may have the right to return/exchange an item if you believe the item to be faulty. This right is not limited by a defined time frame.
When exchanging items, replacement items will be dispatched once original items are received back by The Perfume Warehouse. Items must be in original condition, including but not limited to all plastic seals and wrappers, labels, stickers, etc. for item to be exchanged. Once a perfume has been opened and/or sprayed all returns are strictly prohibited.
If you believe you have been sent an incorrect item, contact The Perfume Warehouse and they will rectify any possible mistakes. Do not, under any circumstances break the plastic seal or spray a perfume you believe to be the incorrect item. If this occurs, The Perfume Warehouse are unable to accept the return for health and safety reasons.
All items are dispatched unused, undamaged and in original condition. If there are any aesthetic imperfections on your item before being sent, you will be contacted by staff prior to dispatch.
If item has been broken during delivery, please keep all packaging, including the packaging it was sent in. The Perfume Warehouse will require images of the broken item and the relevant packaging. We may require you to take the entirety of the parcel, including what it was sent and wrapped in, to a post office for further inspection.
In the case that an item is faulty, The Perfume Warehouse may deem it necessary to send the item back to the manufacturer or their service agent for an assessment; this will be done promptly within a reasonable period. In this case, if the item is deemed faulty by the manufacturer you may then be given a refund or exchange, depending on the situation and judgement of The Perfume Warehouse.
If the item is damaged through misuse or abnormal use of the product, as defined by The Perfume Warehouse we will not provide a refund or exchange.
If The Perfume Warehouse finds that the product does not have a problem once sent back, we charge a 20% fee for collection and inspection costs. This will be made known to you before you ship the product.
Estimated Delivery Time Frame: 5-10 business days
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