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The 624 mattress comes with a 10-year warranty. This Warranty is not transferable and covers you only if you are the original purchaser and current owner of the 624 mattress for which you are seeking recourse under the Warranty.
The warranty covers:
The warranty does not cover:
What will 624 do?
Other terms and conditions:
125-DAYS RISK-FREE TRIAL
At 624, we offer a 125-days risk-free in-home sleep trial. If you do not love your 624 as much as we think you will, then you can simply contact our customer service. We will organise for your mattress to be collected from your door, no matter where you live, and give you a full refund. 97 out of every 100 of our clients decide that they can’t live without their 624 so the chance of having to return your 624 is slim. This is due to the multiple firmness feels in every mattress.
We do require that you have slept on your 624 for a minimum period of 30 days as your body may take time to adjust to the 624. It is worth it.
To claim a refund, you will need a copy of your original invoice, a photo of the removed 624 tag or the tag to be sent to 624, a photo of the mattress to verify that it is in a clean state and be available when the pickup is scheduled.
The trial is limited to one per household. The area included in the trial is mainland Australia and Tasmania.
Please note we will never resell a returned mattress. It will be donated to a charity whenever possible. The returned mattress need to be free from stains and damage for the charity to accept them. If not, the refund cannot be granted.