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Seller Profile

Australian Char

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The Heat Beads® brand is owned by Australian Char, and we have been fuelling the passion for barbecuing in Australia since 1970. Like you, we honour and celebrate traditional chargrilling as the only way to get that real BBQ taste.
 
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Delivery varies by location, please see the expected timeframe to receive your product below:

Metro: 1-4 business days

Regional: 1-6 business days

No delivery to PO Box addresses or Parcel Lockers.

If you are unavailable at the time of delivery re-delivery fees may apply.

Change of Mind Returns:

Most products come with a 30 day change of mind policy. If at any time within the first 30 days from purchase date you are not completely satisfied with your order, please contact us via your MyDeal Account for return approval. Once received and inspected, we will facilitate an agreed resolution.

Please Note:
  • Postage is paid by the customer
  • The product must be returned in the original packaging, unopened and unused, accessories included
  • We do not accept responsibility for return items until they reach our warehouse, so we strongly recommend using tracking and/or insurance for the delivery
  • Fees may apply
Warranty Claims:

Most of our products are supported by a 12 month warranty. This warranty covers all manufacturer faults with the product. Some of our products may have a different warranty period, please check the product description for this. Should an issue arise with your order, please contact us via your MyDeal Account to raise a warranty claim.

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