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Seller Profile

Brand Merchant

1274 product reviews
ABOUT US Brand Merchant is the exclusive distributor of Beldray cleaning and laundry products and Salter kitchenware and small domestic appliances to Australian, New Zealand, and Singapore markets. Beldray & Salter are quality products designed in Europe. Brand Merchant uses world-class logistics and fulfillment to ensure fast dispatch of your orders.
 

Customer Reviews

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Customer Reviews

  • (937)
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No 5 Star Reviews yet

  • Terry AcresVerified buyer

    Very happy with my purchase

    May 18, 2024

  • Kathryn FaulknerVerified buyer

    Great quality great price

    May 13, 2024

  • MarionVerified buyer

    Arrived very quick in good order, good price.

    May 12, 2024

  • SandraVerified buyer

    Perfect size for our family of 4.light weight just perfect thank you.

    May 12, 2024

  • SueVerified buyer

    Easy ordering process, quick delivery, perfect product - very happy

    May 06, 2024

  • CoralVerified buyer

    Love them!!!

    Apr 15, 2024

  • JoyVerified buyer

    I have used this frying pan twice now Very happy with it, it's very solid and good depth which I wanted

    Apr 15, 2024

  • AndreaVerified buyer

    Very nice! They look very smart with the glossy black finish. The size and shape fit perfectly in my hand

    Apr 14, 2024

  • KarenVerified buyer

    Useful, compact

    Mar 16, 2024

  • Customer RRVerified buyer

    It’s a little ripper.

    Mar 09, 2024

Customer Reviews

  • (937)
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No 4 Star Reviews yet

Customer Reviews

  • (937)
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No 3 Star Reviews yet

Customer Reviews

  • (937)
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No 2 Star Reviews yet

Customer Reviews

  • (937)
  • (253)
  • (39)
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No 1 Star Reviews yet

Customer Reviews

  • (937)
  • (253)
  • (39)
  • (14)
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No reviews yet

SHIPPING POLICY

All orders will be dispatched within 2-4 days of receiving full payment.

If an item is not available due to stock shortages we will offer a full refund or where possible an alternative product.

All orders will be dispatched by Australia Post courier and you will be advised by email once your order has been dispatched and a tracking number will be provided.

Delivery varies by location, please see the expected timeframe to receive your product below:

  • Same state: 3-5 business days

  • Interstate: 3-10 business days

All BRAND MERCHANT products come with a 12-month warranty unless otherwise stated.

These express warranty terms are in addition to and do not limit any right or remedy you may have under the ACL.

RETURN POLICY

Returning a product if you change your mind

If you have changed your mind about a product, BRAND MERCHANT will consider your return provided that:

  • The product is returned to us within 7 days of the date you purchased the product.
  • The product is in its original packaging, including the instruction manuals and accessories if provided.

 

BRAND MERCHANT may refuse to offer a change of mind return where the above conditions are not met. The amount refunded would be for the cost of the product minus all the shipping cost incurred by BRAND MERCHANT including the original shipping cost and the returned shipping cost. BRAND MERCHANT will not authorize a refund until the product has been returned.

  • If you receive a product that is faulty or damaged in transit, BRAND MERCHANT will accept your return provided that:
  • The case is reported to our customer service team and photographic evidence of the damage must be submitted via email.
  • The product is in the same condition as when received by you. The product is in its original packaging, including any instruction manuals and accessories.

Return Process

If you wish to make a return under this policy, you will need to:

1. Contact us via the Marketplace Message portal.

2. The BRAND MERCHANT support team will determine if a return is acceptable in the circumstances. At this time, our support team will provide you with any additional details that you may require to complete the return process.

3. Once the customer support team has confirmed the details to you, you must return the product to BRAND MERCHANT as soon as possible.

4. Upon receipt of the returned product, BRAND MERCHANT will assess the product to determine if the return will be accepted and a refund provided.