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Riverlea Group Ltd – Manufacturers and distributors of world-class outdoor products.
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The Buschbeck BBQ / Outdoor Fireplace is warrantied for a period of 2 years from date of purchase.
The warranty covers major structural cracks that occur as a result of a manufacturing defect that prohibit the unit from being used for its intended use, but excludes damage caused by excessive heat or overloading (see assembly instructions).
Small hairline cracks are considered normal, are non-structural and do not constitute a claim.
Warranty excludes normal wear and tear as would be expected in a masonry cooking device, and is limited to replacement parts and delivery freight only.
Our 2 year warranty applies to claims regarding any fault, defect or failure occurring as a result of the manufacturing process.
Unfortunately, we are not able to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item:
Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time, you can choose a refund or replacement.
Please keep your proof of purchase - e.g. your receipt. If you believe your product has a fault, you can make a return request. The product has to be unused and in the same condition as you received it with the original packaging still intact.