• Shipping Australia-Wide: We deliver to most areas across Australia.

• Processing Time: Orders are typically processed within 1-2 business days.

• Estimated Delivery Time: Standard shipping takes approximately 2-8 business days, depending on your location.

• Made-to-Order Products: These items require additional time and will be dispatched within 10-15 business days.

• Tracking Information: You will receive a tracking number once your order has been dispatched.

• Pre-Orders: Items listed as pre-orders will have an estimated dispatch date on the product page.

• Delivery Partners: We use trusted couriers to ensure safe and timely delivery.

• Shipping Costs: Free shipping on all orders.

Refund policy

Change of Mind Returns
If you’ve changed your mind about your purchase (e.g., ordered the wrong size or colour), you can return it within 60 days of receipt.

Please note:

• Colours may appear slightly different in person due to lighting or screen variations.

• All returns must be approved before being sent back, and you’ll receive detailed return instructions.

• Customers are responsible for return postage costs.

• Returns must be sent by post; we do not accept in-person drop-offs at our warehouse.
  

  Damages and Issues
  Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to make it right.
  
  Order Changes
  Once an order is placed, we cannot accommodate changes such as cancellations, address updates, or size changes due to fast processing times. Please ensure all details are correct before completing your purchase.
  
  Store Credits and Promotions
  Store credits cannot be combined with coupon codes or promotional discounts.
  

Additional Fees
Fees may apply in the following cases:

• Uncollected or refused deliveries.

• Incorrect shipping address provided by the customer.

Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund is approved. If approved, the refund will be processed to your original payment method within 10 business days.

Please note:

• It may take additional time for your bank or credit card company to process and post the refund.

• If more than 15 business days have passed since your refund was approved, contact us.

Contact Us:

• Hours: Monday to Friday, 9am - 5pm AEST