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Seller Profile

Eachope

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silver Seller
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We are dedicated to bringing our customers premium, high-quality, and functional household products at reasonable prices. Our vision is to continuously innovate and improve our products based on customer needs as well as current industry trends. Our customer centric approach means that customers always come first. We are proud to stand by our 100% hassle-free customer service policy. If you are at all unhappy with your purchase for any reason, our team will work extremely hard to ensure you are satisfied. At the end of the day, we want you to be happy! Please contact us with any questions or issues. You will hear back from one of our customer service representatives within 24 hours (but usually faster). Thank you!
 
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Delivery varies by location, please see the expected timeframe to receive your product below:

Metro: 1-4 business days

Regional: 3-8 business days

Delivery to PO Box addresses or Parcel Lockers.

If you are unavailable at the time of delivery re-delivery fees may apply.

INCORRECT OR FAULTY GOODS

Our quality control teams inspect all deliveries to ensure the products you receive meet our exact quality standards. However, if you do receive a faulty, damaged or the incorrect product, please contact us via your MyDeal Account to arrange a return delivery and a refund or exchange.

Change of Mind Returns

1. Eachope will allow a return where you have changed your mind, provided that the item in question is:

  • returned within 14 days of receiving order

  • as new and is not used, worn, or opened and has all original packaging and tags in-tact (including any package seals (if any) being unbroken)

  • in a resalable condition and

  • not damaged in any way

2. We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken.

3. You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by Eachope, you will not be eligible for a return.

4. You may be provided with a refund only when the returned product is received, and it complies with the requirements outlined above.

5. If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address.

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