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Seller Rating 618 Reviews
These mates are so soft underfoot and look wonderful on my floors value for money
Mar 02, 2021
Very easy to assemble. Really solid bed in a great fabric. Love it
Feb 20, 2021
Well made.Sturdy. As advertised. "Perhaps" does not wind down low enough to use a computer key board according to ergonomic principles - but very close to it. Easy to adjust. All in all a good purchase.
Feb 12, 2021
Great product, easy assembly.
Feb 12, 2021
Arrived promptly, a good buy.
Feb 07, 2021
Very good
Feb 05, 2021
Just what we were looking for.
Feb 03, 2021
It’s a good quality and not too thin
Jan 30, 2021
Nice and sturdy. Easy to assemble. Great quality cushions as well. Recommend it!
Jan 28, 2021
Looks like a great product. Has heaps of storage under.
Jan 26, 2021
WARRANTY INFORMATION
Luxo Living offers a 12-month warranty on all products used in private household situations. Products used for commercial purposes will be covered by a 3-month warranty.
Luxo Living is committed to providing the best value furniture and appliances in Australia along with world class customer service. Quality is never compromised when we source our products. If you have any concerns about a product you have received, please contact us and provide:
After receiving the information you have provided, we will work hard to solve the problem you have encountered. If your product is determined to be faulty, one of the below solutions will be offered to you, in the following order:
If the fault cannot be solved with a spare part and no replacements are available within 3 weeks, and you choose not to accept an alternative product, we will offer you a full refund or store credit should you so choose.
Luxo Living warrants all goods to be free from defects in material and workmanship, and of acceptable quality and durability in every possible way!
The warranty does not cover:
RETURNS POLICY
We are confident that you will be absolutely delighted with the quality and value of our products. If you are not totally satisfied for any reason or if you have changed your mind about your purchase you can choose to return your item for a refund of the original purchase price excluding original shipping fees (and return fees if the return is arranged by us). Please note that delivery costs for items purchased on a free shipping promotion will be deducted from your refund along with the return delivery cost if this has been arranged by us. A 10% restocking fee will also apply.
Returns need to be booked with us in advance so we can provide you with a Return Authorisation (RA) number for tracking purposes. To book a return, simply contact us within 30 days of receiving your item and we will get back to you with further details.
Please note that items requiring assembly need to be disassembled and placed back into original packaging to be eligible for a return under this guarantee. If you want to check a colour or feature of your product, please do this in a way that does not require assembly. If we accept a return in packaging other than the original packaging, at our discretion, a minimum re-packaging fee of $50 will apply. In such cases you would be responsible for ensuring the product is packaged in a manner that would prevent damage during transit. Refunds are generally processed within 7 days of receiving your item back.
Our acceptance of your order will constitute a binding contract of sale of the items in your order. If we agree to cancel an order a minimum $30 administration fee plus any storage, labour and shipping costs incurred will be charged before a refund is processed.
Due to health & hygiene regulations we can only accept mattresses, mattress toppers and bed sheets returned in unopened and sealed packaging.
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