Mydfx Limited

Expected delivery times:  

Standard: You can typically expect to receive your order within 2-8 business days of having received your dispatch confirmation email.  

Express: You can typically expect to receive your order within 1-4 business days of having received your dispatch confirmation email.   Please note the above time frames are a guideline and delivery to remote areas may take a little longer.

Delivery address: We require a signature upon delivery for all orders. It is recommended to provide an address where someone is there to sign, ie work address, etc., for delivery if no one is at your home during business hours.  If you use your business address, please include the business name in your delivery address.  Delivery to PO Box or Parcel Lockers are also fine.

Where no one is home to sign for the parcel, a card will be left and it will be taken to the nearest Australia Post outlet for collection.

Please note: we cannot take responsibility for incorrectly addressed parcels or lost/stolen parcels once delivered. Please check your address carefully.

Tracking: All orders are tractable. We'll send you a dispatch email with your tracking number at the time your order is sent.

You can track your order anytime by entering your here: http://auspost.com.au/track/track.html

In the unlikely event that your parcel doesn't reach you within the expected delivery time-frame, or if you are unable to track your parcel online, please let us know.

IF YOU'RE NOT HAPPY, WHY SHOULD WE BE!

We strongly believe in every product we sell and want every customer to leave satisfied, whether they like our products or not. This is the reason for the "100% Money Back Guarantee".  Due to inevitable fraudulent activity we have set the guidelines below.

The guarantee is valid only if the following conditions and stipulations are met and agreed upon:

100% MONEY BACK GUARANTEE applies to any products you purchase that do not perform to your expectations and can be returned within 30 days for a full refund; simply contact us to arrange a return shipping label at no cost to you, return the product to us and we will refund you the price of the goods including shipping for that item.

CHANGE OF MIND - if you purchase and receive a product but change your mind or if you ordered incorrectly, a $12 return shipping fee will apply.  Simply contact us to arrange a return shipping label, alternatively you can pay for return postage to us (non-refundable). Once received and as long as the product is unused and in it's original packaging, we will arrange a full refund to your account or exchange for another product.

DEFECTIVE GOODS - contact us and claims must be lodged within (30) thirty days of the purchase date to be eligible for replacement or refund.  Depending on the claim we may require evidence of the defect via email or post.  Items will be replaced with the same item originally purchased or you can opt to return the faulty item(s) and receive a full refund will be offered.   We will supply you with a return shipping label, at no cost to you.

HOW TO RETURN YOUR ITEM

1.  To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
2.  The customer service representative will arrange a return label (Change of mind returns - at your cost; Defective items - at our cost) that you need to attach to the item, which can then be dropped off at any Australia Post outlet.
3.  As soon as the return has been received, a replacement product will be sent to you or a refund will be issued.

IMPORTANT

Any returns must be received by MYDFX within (30) thirty days of the claim being made.  Replacement product will only be shipped after the faulty item has been received by MYDFX unless stated otherwise by a MYDFX Customer Service Representative.

Refunds for returns will be processed by MYDFX within 72 hours of receiving the item at our warehouse.

For items that do not require return, refunds will be processed within 24 hours.

All Refund claims made within the 30 day period, will be issued in the method by which they paid. 

If you feel that your return falls outside of our policy, we encourage you to contact us to confirm if your return can be accepted.

Remember it’s our aim to keep our customers happy, so please feel free to call us and we will work hard to resolve any issues.

ADDRESS

MYDFX LIMITED, PO Box 550, Kenmore 4069, Australia.

**Please do not request a refund if you have had the product less than two weeks. We offer such a stellar refund policy because we truly believe in our products and want our customers to give them an honest shot.**

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.