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Seller Profile

Novobay Australia

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platinum Seller
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98.37%
1214 product reviews
Welcome to our store! With over 30 years of experience supplying the Australian market, we have earned the trust and reputation of our customers. We are committed to providing you with high-quality products at affordable prices. Whether you are looking for new bedding or want to upgrade your bathroom towels, we have options that suit you. Thank you for choosing us, and let's create a more comfortable and beautiful home together!
 

Customer Reviews

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Customer Reviews

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No 5 Star Reviews yet

  • JacintaVerified buyer

    Love it 😊

    May 04, 2024

  • CustomerVerified buyer

    Happy with the quality

    May 04, 2024

  • MichelleVerified buyer

    They feel so beautiful

    May 04, 2024

  • Deanne DuringVerified buyer

    Great value and so nice to sleep in. Fits well which is important

    May 03, 2024

  • Debbie TonnerVerified buyer

    Very comfortable to sleep in

    May 03, 2024

  • SusanVerified buyer

    I brought this towels before difrent colour is amazing quality the best 💯 pecent absorbed I recommend to enyone and is ubsoluted big size any product that I bought from this company is absolutely very good I never have any problem with anything very happy

    May 02, 2024

  • CustomerVerified buyer

    It's good.?

    May 02, 2024

  • ChristineVerified buyer

    Love the purple colour and feel of the sheets recently bought for my grand daughter. The price of the sheets were amazingly cheap for the quality. Thanks Mydeal

    May 01, 2024

  • KiraVerified buyer

    Thank you, great for value

    May 01, 2024

  • JulieVerified buyer

    They are so soft and beautiful. Amazing quality. So happy. I Keep buying more!!!!

    Apr 30, 2024

Customer Reviews

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No 4 Star Reviews yet

Customer Reviews

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No 3 Star Reviews yet

Customer Reviews

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No 2 Star Reviews yet

Customer Reviews

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No 1 Star Reviews yet

Customer Reviews

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No reviews yet

  • Once payment is confirmed, items will be dispatched the next business day.

  • Please allow up to 3-7 business days for delivery for most part of Australia

  • We ship across Australia, including major Capital cities Sydney, Melbourne, Brisbane, Adelaide, Perth, Canberra and most suburbs Nationwide

Returns / Change of Mind Policy:
We will accept returns for change of mind provided the return is from an Australian address, is submitted within 10 days from the date of purchase, the products have not been used and in original packaging. For health reasons pillows, quilts, underlays, bed toppers, mattress and pillowcases are non-returnable unless faulty. As such, you cannot return these even if they are unused under our change of mind policy. Please contact us to apply for change of mind return.

 

We will accept returns for faulty products. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 

 

Warranty Policy: 
Novobay products come with a guarantee that can’t be excluded under the Australia Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitle to have the goods repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.

Novobay warrants that all the products will be free from manufacturing defects for a period of 1 year, commencing on the day of purchase.
If you wish to make a claim under the warranty, please contact us and we will help you to determine whether the product needs to be assessed and either arrange with you to have the product returned for assessment or make time to attend assess the product.