Prominent Trading Pty Ltd

Domestic Only

All orders received will be dispatched on next business day Free Shipping for all items under 22kg, excluding WA & NT. Shipping cost will be calculated at check out if Free Shipping doesn't apply. Once your order is dispatched, you will receive a notification with a tracking number The estimated delivery times vary based on your location, please check the Australia Post website for reference. During the current COVID restriction, delivery delays may be experienced.

Change of Mind Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery

2 Year Structural Warranty

All My Duckling products come with a 2 Year Structural Warranty so you can shop with complete piece of mind. 
My Duckling will at our discretion repair or replace any product with a manufacturing or materials fault for the duration of 2 year from purchase date: 
Warranty does not apply if:

• Damage caused by:

• Normal wear and tear
• Rips, wearing, pilling, creasing, stains or fading of upholstered products
• Fading or discolouration caused by excessive exposure to direct sunlight
• Products not used for intended purposes of Domestic use
• The product have been tampered or modified with in any way
• Force Majeure

NB:  This 2 Year Warranty does not apply to any of our products that have been purchased for commercial use.