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So happy with my purchase. These stools are great quality, cheaper than where I was originally going to buy them from, and arrived swiftly. I was a little skeptical about buying from this site, but I cant fault anything about the transaction.
May 06, 2021
Strong and sturdy dining chairs, great finish and fabric, good price for a top product.
Apr 29, 2021
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We ship anywhere in Australia. All orders with all items in stock are dispatched within 1-3 business days.
After the order is dispatched, the approximate delivery timeframes are as below；
State Metro Regional
NSW 1-2 days 2-4 days
ACT 2-3 days 3-4 days
VIC 2-3 days 3-4 days
QLD 2-3 days 3-4 days
SA 3-4 days 4-6 days
TAS 3-4 days 4-6 days
NT 3-5 days 5-7 days
WA 3-5 days 5-7 days
We will endeavor to deliver goods within the times stated but sometimes it is outside our control. Any dates we specify for the delivery of the goods are approximate only. Please note the courier deliveries will take longer time than usual in busy seasons.
Your order will be delivered to the curbside in front of your house. You may be required to assist the delivery driver in carrying the item(s) from the curbside to your front door. If you live in an apartment building, the delivery will be to the front door of your building.
Depending on your product selection, you may have multiple packages delivered with different drivers in 1-2 business days difference.
Change of mind return
Simplife offers exchanges based on change of mind purchases within 24 hours of receiving the goods. The customer is responsible for covering the actual cost of all shipping in relation to change of mind purchases, irrespective of any free, discounted or any other type of shipping promotion that may have been applicable at the time of your order. This includes:
Items must be returned in “New” condition which means you have not used, assembled, damaged, washed or laundered any of the items. The order must be packed in original packaging. If items are returned not in “New” condition, costs will be determined and debited from credit memo value.
If no items are chosen in exchange, a credit memo will be issued for future use (valid for 12 months).
Besides, all orders under $200 are subject to a $20 restocking fee. All orders over $200 are subject to a 10% restocking fee. This covers our time spent counting in, checking the goods for marks, re-folding & placing each carton back into the correct warehouse locations.
Returns are not permitted for backorders and layby orders awaiting dispatch, floor stock items and clearance items.
If a manufacturing default is present, Simplife will replace or fix the item(s). This excludes floor stock items and clearance items which are sold as-is. Please note that if you receive damaged goods as a result of a manufacturing defect, Simplife must be notified within 24 hours of your receipt of the product. Simplife endeavors to inspect all goods prior to dispatch. Return and refund are only permitted for ready-made products when remedy is impossible.
Due to the nature of timber, there may be a difference in shade, grain and shape from online images and floor samples to delivery stock. Nature imperfections on timber should not be considered as defects or faults.
Marble is a natural stone which will have unique imperfections and characteristics. Any variations in color, texture, polish and patterns are not faults. Differences between shipments is to be expected. This clause also applies to ceramic and porcelain. Nature imperfections on Marble, ceramic and porcelain should not be considered as defects or faults.
We endeavor to ensure that all colors are displayed accurately, but you should be aware that colors may appear slightly different from the online images. Firstly, the same image will look different on different devices because the display resolution and the pixel size are different. Secondly, the same products will look different under different color temperature. The warm light is yellow and cool light is blue which will change the product color. Thirdly, the brighter (higher lumens) the room is, the lighter the product will look like. Fourthly, the color may vary from dye lot to dye lot. The supplier cannot guarantee that the colors are exactly the same in different production batches. These color differences are not a fault or error. These will be classified as a change of mind and returning items based on change of mind will be at the expense of the customer.
If an order is purchased during a ‘free shipping’ promotion and the customer wishes to exchange based on change of mind, the return shipping cost and new delivery charge must be paid.
If you want to cancel your order, please email through your cancellation request ASAP. If the cancellation request is sent after we dispatched the order, we will classify it as a change of mind return and returning items based on change of mind will be at the expense of the customer.
Cancellations are not permitted for backorders and layby orders awaiting dispatch, floor stock items and clearance items.