Simplife

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Delivery and Shipping

1. Address Requirements

• Australian street or residential address required for all deliveries; PO Boxes or parcel lockers not accepted.

• Notify Simplife in advance for special access or non-ground floor delivery.

2. Delivery Process

• Simplife will contact you to nominate and confirm a proposed Delivery Date (estimate).

• Instalment delivery may occur.

• Customer assistance required for successful delivery.

3. Delivery Timeframes

• Delivery may take over 10 business days for regional or remote areas.

• Delivery dates are estimates.

• Approximate delivery timeframes post-dispatch (business days):

• NSW: Metro 1-2 days, Regional 2-4 days

• ACT: Metro 2-4 days, Regional 3-6 days

• VIC: Metro 2-4 days, Regional 3-6 days

• QLD: Metro 2-4 days, Regional 3-6 days

• SA: Metro 3-5 days, Regional 4-8 days

• TAS: Metro 3-5 days, Regional 4-8 days

• NT: Metro 3-6 days, Regional 5-9 days

• WA: Metro 3-6 days, Regional 5-9 days

4. Additional Charges

• Failure to accept delivery on pre-arranged date may incur transport and re-delivery costs.

5. Customer Responsibility

• Ensure products fit through doorways, staircases, and elevators.

• Email instructions provided after carrier booking.

6. Dispatch Time

• Orders dispatched generally within 1-3 business days for in-stock items.

7. Large or Bulky Items

• Simplife will contact you to arrange suitable delivery time for large or bulky items.

8. Delivery Timeframes

• Best efforts for delivery within stated timeframes, but not guaranteed.

9. Delivery Difficulties

• Advise of any delivery difficulties (e.g., stairs) when placing order.

• Failure to state situation correctly may result in extra charges.

10. Part Deliveries

• Simplife reserves right to make part deliveries.

11. Responsibility

• Simplife not responsible for delivery failures or delays by third-party delivery contractors.

12. Inspection

• Inspect products upon delivery; note any damage on delivery documentation or notify in writing within one calendar day.

Shipping Fee

• During free shipping promotion, return shipping cost and new delivery charge must be paid.

Damage & Insurance

1. Time Limits

• Notify within specific time frames for Transit Protection:

• Damage confirmation: 24 hours of delivery

• Non-Delivery claims: Within 12 days of shipping date.

• No Non-Delivery claim if package lost after authorized leave or if evidence of delivery provided.

2. Required Claim Information

• Provide photos of damaged parts, whole items, and packaging for damage claim.

• For non-delivery claim, provide statement if goods not received.

• Claims must be made within specified timeframes.

Return Policy

1. Exchanges

• Offered for change of mind purchases within 24 hours of receipt.

• Customer responsible for all shipping costs related to change of mind purchases.

• The customer is responsible for covering the actual cost of all shipping in relation to change of mind purchases, irrespective of any free, discounted or any other type of shipping promotion that may have been applicable at the time of your order. This includes:

Cost of shipping the item to you in the first place

Cost of return freight to Simplife

Cost of sending out the new chosen products

• Items must be returned in “New” condition which means you have not used, assembled, damaged, washed or laundered any of the items. The order must be packed in original packaging. If items are returned not in “New” condition, costs will be determined and debited from credit memo value.

• If no items are chosen in exchange, a credit memo will be issued for future use (valid for 12 months).

• Besides, all orders under $200 are subject to a $20 restocking fee. All orders over $200 are subject to a 10% restocking fee. This covers our time spent counting in, checking the goods for marks, re-folding & placing each carton back into the correct warehouse locations.

• Returns are not permitted for backorders and layby orders awaiting dispatch, floor stock items and clearance items.

2. Cancellation

• If you want to cancel your order, please email through your cancellation request ASAP. If the cancellation request is sent after we dispatched the order, we will classify it as a change of mind return and returning items based on change of mind will be at the expense of the customer.

• Cancellations are not permitted for backorders and layby orders awaiting dispatch, floor stock items and clearance items.

3. Defects

• Simplife will replace or fix items with manufacturing defects, excluding floor stock items and clearance items.

• Damage in transit must be reported within 24 hours of receipt and refer to the Insurance Policy. The product warranty does not apply.

• Timber

Due to the nature of timber, there may be a difference in shade, grain and shape from online images and floor samples to delivery stock. Nature imperfections on timber should not be considered as defects or faults.

• Marble, ceramic and porcelain

Marble is a natural stone which will have unique imperfections and characteristics. Any variations in color, texture, polish and patterns are not faults. Differences between shipments is to be expected. This clause also applies to ceramic and porcelain. Nature imperfections on Marble, ceramic and porcelain should not be considered as defects or faults.

• Color difference

We endeavor to ensure that all colors are displayed accurately, but you should be aware that colors may appear slightly different from the online images. Firstly, the same image will look different on different devices because the display resolution and the pixel size are different. Secondly, the same products will look different under different color temperature. The warm light is yellow and cool light is blue which will change the product color.  Thirdly, the brighter (higher lumens) the room is, the lighter the product will look like. Fourthly, the color may vary from dye lot to dye lot. The supplier cannot guarantee that the colors are exactly the same in different production batches.  These color differences are not a fault or error. These will be classified as a change of mind and returning items based on change of mind will be at the expense of the customer.