SOLIDTEKNICS

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Orders are sent via Australia Post parcel service.  Arrival time will vary according to distance from our Sydney warehouse.

Solidteknics offer a very simple, non-gimmicky,  multi- century  warranty  for all defects related to materials or manufacturing which occur during normal cooking. This is a manufacturing warranty for defects, and not valid for improper use, lack of maintenance, abuse, or 'change of heart'.  Solidteknics do not accept 'change of heart/mind' returns, please choose carefully.  

For Solidteknics' warranty to remain valid, specific seasoning and care instructions must be followed. These instructions are standard care for all iron pans.

What isn't covered?

Seasoning issues. Seasoning can be challenging for those new to iron cooking though it is a technique that has been around for centuries and is not unique to Solidteknics pans. Seasoning issues are not covered under warranty as they can always be remedied with some guidance or change in technique. Visit Solidteknics' Seasoning FAQ's.

Warping. All Solidteknics pans have a carefully engineered concave to compensate for movement/expansion when heated, so certain amount of concave is normal. Warping can only be caused by incorrect use, such as exposing a cold pan to high, rapid heat (such as induction) or not correctly matching the size of the pan to the element (ie a large pan on a small element, causing uneven movement in just the centre of the base). If you think your pan has warped, please email the Solidteknics customer service team.

Induction warping and thermal shock

Induction warping and thermal shock is not covered under warranty. Solidteknics AUS-ION iron pans are so efficient that heat can become too concentrated in the middle, particularly when mismatching ring size to pan size. There is rarely any need to go above low-medium power settings on high powered cooktops. Small rings and high power can certainly warp any pan, and though Solidteknics pans are tougher than most, it is possible to ruin your pan through warping. This potential issue can be exaggerated with some very high powered or centrally-focused cooktops. Like other situations of 'abuse', warped pans from incorrect heating are not covered under our warranty.

Iron pans can become warped due to thermal shock from heating the base too quickly on electric or induction cooktops; this is because iron expands as it heats up, and must do so uniformly to avoid issues. When the centre of the base heats and expands faster than the perimeter of the base, that's when warping can occur.  This circumstance does not apply in oven settings, when the whole pan heats (and expands) simultaneously. - hence why Solidteknics pans are perfect for very high oven temperature settings, eg. pizza ovens.

To avoid warping and thermal shock on cooktops:

Heat slowly: Warm your pan slowly on a lower setting, before increasing the heat.  A high stovetop heat isn't required to get a hot pan, and it is far better to spend a little longer pre-heating your pan at a lower temperature than to deal with any unresolvable issues that may result from thermal shock. 

Cool slowly: never apply water to a hot pan. Thermal shock can crack cast iron or warp steel pans, no matter how thick and tough. Allow your pan to cool a little before washing, and use warm water. Cracked pans from thermal shock are not covered under warranty.

Correctly match the size of your pan to your heat source: It is important to always correctly match the size of your pan to your element. A large pan on a small element can cause uneven movement in just the centre of the pan, resulting in warping.

Do not leave an empty pan sitting on a hot cooktop surface for any length of time.

Please Note:

• Postage is paid by the customer
• The product must be returned in the original packaging, accessories included
• We do not accept responsibility for return items until they reach our warehouse, so we strongly recommend using tracking and/or insurance for the delivery