Seller Profile
Great product. Very handy and excellent quality.
Nov 28, 2023
love my kettle and toaster. great buy and works well and looks great
Oct 04, 2023
Absolutely best value for money. Its great. I used my dyson V8 and then used this and this one picked up so much more then the dyson. Highly recommended! A++++
Sep 10, 2023
Great product. Almost too efficient in its ability to turn food into a liquid quickly 🤣 first attempt at pasties were mush. Absolutely love it though.
Sep 09, 2023
Works great I love it
Sep 08, 2023
Great toaster, toasts bread evenly, setting are easy to use, good value for money
Sep 02, 2023
Excellent buy and price we saved $100+
Aug 31, 2023
Great kettle, very stylish Got it for a great price on mydeal who had very prompt shipping
Aug 30, 2023
So light and easy to use. Great value for money.
Aug 30, 2023
Top product.
Aug 28, 2023
Please note nothing mentioned below excludes any guarantees, warranties, representations or conditions implied or imposed by law including Australian Consumer Law. As a “consumer” under the ACL the following applies
‘Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure
Damaged in Transit or Dead on Arrival
Where possible please reject delivery and Billy Guyatts will arrange a new unit upon return. Where goods have been received please call Customer Service on 1300 727 967 within 24 hours to arrange return. Customer service will assess the damage and if applicable will organise an exchange, refund or credit. Billy Guyatts will pay the freight cost if the product is being returned by supplying a Return Label. Goods must be returned complete in their original packaging. You will need to attach the label and take the goods to the Post Office or Parcel Point location for despatch.
Please allow up to 10 days turnaround for the replacement of damaged goods (longer for WA and remote areas). Replacements cannot be despatched until damaged goods are received. Billy Guyatts will not be responsible for additional damage during the return process.
Please note - goods that are deemed not to be DOA will either be returned to you at your cost, or refunded net of the cost of return and a restocking fee. As such, please be careful to fully test the product prior to requesting a return.
Please note photographic proof may be required for damaged items.
Faulty Goods - Under Manufacturer's Warranty
Most large appliances will come with an in home warranty. As such we recommend you contact the manufacturer directly to arrange a service call. If you have any difficulties with the manufacturer or supplier, please do not hesitate to contact us on 1300 727 967 to resolve your issue.
For smaller appliances, please contact us to arrange a Return Authority number (RA) for the return of your goods.
Billy Guyatts will cover the cost of return in the first 30 days, it will be the customer's responsibility to return the item after this time.
You may request a replacement or refund as preferred. Where goods are no longer available a refund will be issued. If we have already replaced an item once and you have a further issue we will be unable to replace a second time and will issue a refund.
It is recommended that returned items are sent via registered post to enable the goods to be tracked. Billy Guyatts will not accept responsibility for returned goods that are damaged or lost in transit. Goods cannot be replaced until the faulty goods are received. Please allow up to 10 days turnaround for the replacement of damaged goods (longer for WA and remote areas). Billy Guyatts will not be responsible for additional damage during the return process.
Please note - goods that are deemed not to be faulty will either be returned to you at your cost, or refunded net of the cost of return and a restocking fee. As such, please be careful to fully test the product prior to requesting a return.
Change of mind
If you change your mind about your purchase you have 10 days to get in contact with Customer Service on 1300 727 967. As long as the product is in the same condition as it arrived to you with all packaging and accessories we are willing to accept a return. Please note a 20% restocking fee (or a minimum $10) will apply and return postage is at your cost. Initial postage/shipping charges paid will not be refunded.
Please note we are unable to accept change of mind returns for any products that have been used.
Commercial Warranty
If you're buying something that will be used in a commercial environment you may not be considered a consumer under Australian Consumer Law. As such the manufacturer's warranty covers a limited period (typically 3 months). Note that all Westinghouse, Kelvinator, Chef, Simpson, Electrolux and Dishlex dishwashers come with no commercial warranty.
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