Solvit PupStep Lite Non-Skid Dog Stairs for Dogs up to 31kg
If your dog needs assistance to reach the couch or bed, the PupStep Lite Stairs is a must-have pet equipment. Ideal for small to medium-sized dogs and elderly pets, this miniature pet staircase gives your dog the boost they need to reach higher places and also helps reduce any stress on their joints.
The high-traction steps give your pet better footing and the built-in side rails provide extra protection for safer climbing. Non-skid feet are included to help keep stairs in place to avoid sliding. No assembly required so you can use the stairs right away! The PupStep Lite Stairs is 1kg in weight but can support over 31kg in pet weight.
Does Your Pet Need A Ramp Or Stairs?
Pet ramps and stair aids are easy-to-use equipment to help your pet reach areas, such as their favourite couch or your car, that they may not be able to due to their size or any injuries or disabilities they may have. Ramps and stairs provide a quick and effective way to give your pet a boost in mobility despite their physical limitations.
Small dogs, dogs with arthritis or minor injuries that prevent them from jumping, etc., and large dogs that are at higher risk for joint problems can benefit greatly from a ramp or pet stairs. Ramps are best to use for getting in and out of vehicles easily; for example, if your dog sits in the cargo area of your car, the ramp will help them get out of the car without straining their joints and muscles, even if they’re healthy and active canines. For pet stairs, these are best used indoors to help your dog reach higher areas. However, you can use stairs outdoors as well to help your pet get into cars. Keep in mind that stairs have extra steps for your pet to walk while ramps are flat, so choose the best one for your pet’s needs and any conditions they may have.
Always choose pet stairs or pet ramps, like the Ultralite Bi-Fold Pet Ramp, that is lightweight for easy carrying, foldable for quick storage, and has a non-skid surface and base to keep the ramp or stairs in place. The non-skin surface will also help prevent your pet from sliding or slipping.
Features:
Weight Capacity: Supports over 31kg
Dimensions: 61 cm x 41 cm x 50 cm
Product Weight: 1kg
Make your dog’s life easier with the PupStep Lite Stairs!
Returns
We guarantee that the product you receive is without faults and can be utilised for the intended purpose.
Your complete satisfaction is our top priority! We accept returns of packages within 60 days of the sale date. If your product is damaged or not as described we will gladly exchange it for an alternative or provide a refund. All we ask is that the product is not used or expired, is in the same condition you received it and is in the original box and/or packaging.
For all returns inquiries, send a message. Once your return is received, you will receive a refund (excluding the original and return postage), along with an email confirmation, or an exchange, as per your request.
Please allow up to 14 days from receipt of returned products for refunds to be made.
Return to Sender: Any item that is marked Return to Sender for any reason (for example, refusal at address, incorrect address or unclaimed) will be refunded upon return to our warehouse.
Change of Mind returns: We understand, it happens to all of us from time to time. We will provide refunds for your return as long as it is in "as-new" condition, including its original internal and external packaging and user manuals. Returns will be refunded, minus the original and shipping fees.
Making changes and cancelling an order: Please take care when placing orders.
Customer service is our highest priority for the large number of orders we process every day. Unfortunately, due to the nature of our automation, we are unable to make changes or cancel orders once they are placed. Orders are processed in real time by a 3rd party so that we can get them to you accurately and quickly.
If you need to change your order, please let our team know and we will let you know our returns process. It is important that you do not return your order via “Return to Sender” as this will incur Auspost fees that are non-refundable.
In cases of "change of mind" or wrong item or size has been selected, we will accept returns as long as the item purchased is in its original packaging and condition. Change of mind returns cannot be accepted if the product is no longer in brand new, resellable condition. The product will need to be returned in its original condition with all packaging and user manuals so it can be sold as new.
If a product has been deemed to be damaged or defective on arrival, we (or our local distributo
r / manufacturer, if applicable) will replace a product or product part if it is found to be either damaged or not working correctly when it is received. Refunds are not provided for products damaged after delivery.
We request that you retain the packaging your items comes in for the duration of the warranty period so that, in the unlikely event that you will need to return an item for repair or replacement, you will have adequate packaging available to do so.
Goods returned for refund or exchange must be received within 60 business days from the date of purchase and are subject to the following criteria:
- All goods returned must be in new, unopened condition with all seals intact.
- Used, damaged or soiled returns will not be accepted and will be returned at the customer’s expense.
- Customers are responsible for postage costs associated with returning goods for refund or exchange (errors excluded).
- Lucky Pet accepts no responsibility for loss or damage caused during return transit.
As per consumer law we are unable to accept returns on items such as toys and other items where health and safety regulations prevent us from being able to re-sell items. (Excluding warranty items or any cases we make an error).
A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers. We thank you as by co-operating with our procedure we can ensure an easy return or warranty claim process.
Returns and refunds will be processed within fourteen business days of receipt of the returned item/s.
Please do not return items by COD or Return to Sender - contact us before you return anything.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
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