THE THINKING MAN'S GUIDE TO LIFE - ALFRED TONG

WARRANTY POLICY

Our warranty policy covers the replacement or repair of any good supplied by Living by Design that has a defect. It does not include defects that arise as the result of normal wear and tear, or which are a natural characteristic of the material used to produce the good. Products used for commercial purposes are not covered.

• Sofa + Armchairs: Structure & frame: 5 Years Limited Warranty | Soft furnishings: Foam, fibre fillings, feathers, fabric covers, stitching, leather: 2 Year Limited Warranty
• Beds + Bed heads + Ottomans: Structure & frame: 2 Years Limited Warranty | Soft furnishings: Foam, fibre fillings, feathers, fabric covers, stitching, leather: 1 Year Limited Warranty
• Dining Tables + Chairs + Stools: Structure & frame: 2 Years Limited Warranty | Soft furnishings: Foam, fibre fillings, fabric covers, stitching, leather: 1 Year Limited Warranty
• Concrete Dining Tables + Occasional Furniture: 1 Year Limited Warranty
• Marble furniture: 1 Year Limited Warranty
• Outdoor: 1 Year Limited Warranty
• Rugs: 1 Year Limited Warranty

This Warranty does not apply to any good that has been sold as seconds, floorstock, goods that are repaired, or goods that have a defect where this has been drawn to the your attention before the purchase of the good. Further exclusions from this Warranty apply in relation to:

• Normal wear & tear. The following may occur as a result of natural and normal usage; leathers and fabrics will fade and crease; foam and fillings will soften and form variable shapes over time: depending on the covering and the degree of use, cushion fillings may need to be replaced periodically at the purchaser’s expense
• Goods have been repaired by a 3rd party or installation/assembly carried out by a 3rd party
• Furniture have not been used or maintained in accordance with Living by Design care instructions;
• Items has been used in an abnormal manner or subject to extreme use including where products that have been stored or assembled incorrectly, the good is misused, exposed to extreme heat or cold, not maintained properly, exposure to direct sunlight
• If a good is relocated from its original delivery location by transporters, & damage is caused due to improper packaging and transporting
• All outdoor furniture, including teak + woven + powder-coated + resin products, are recommended for undercover outdoor usage only. We do not recommend outdoor furniture to be exposed to the elements under any circumstances for a prolonged period. If the products are used for exposed outdoor usage, this does void any warranty.

RETURNS POLICY

We offer a 7 days change of mind return policy. All return delivery costs will be the responsibility of the customer. All items must be returned in the original condition. If the item is not returned in the original packaging, a 20% re-stocking fee will be applied.

• Any faulty items will be replaced, please notify us within 7 days of the delivery of the item.
• Any products bought on sale or special are not able to be returned or exchanged at all. So for any specials, please choose carefully.

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