You already know about Urine Off’s incredible ability to remove cat stains and odours, both old and new, and now you can top up your bottle with this convenient refill bottle!
Tackling the high levels of protein behind the more pungent smell of cat urine, this powerful formula effectively eliminates stains and odours to leave your home with a fresh and clean scent. Removing the markers that often attract cats to the same spot, this formula features a higher viscosity which adheres to vertical surfaces where your cat has sprayed.
At PetCulture, we want you and your pet to be completely satisfied with every product you’ve purchased, and we take great care in ensuring we carry only the highest quality products to meet you and your pet’s needs.
We understand that products sometimes don’t meet expectations or things don’t work out as they should, which is why we give you the peace of mind of a replacement if the product doesn’t meet your needs, or a full refund if it’s found to be defective.
For all return requests please contact us via your MyDeal account and include the following information:
You can return your order for a refund if the item is faulty, not fit for the purpose for which products of that nature are commonly supplied or not as advertised on the website. If you received a damaged shipment or product, please email photos of the damaged item via your MyDeal account , include your invoice number and name, and we will work with you to resolve the issue.
Once we receive your qualifying return and approve your refund, we will credit your original method of payment. Please allow an additional 7 business days for the credit to post to your bank or credit card account.
A representative must be contacted before returning goods. We can only offer refunds when we have arranged the return shipping. A return shipping label will be provided and is to be clearly attached to the parcel. The parcel can then be dropped off at any post office or post office box.
Due to strict food safety policies, we cannot offer refunds or exchanges on food, treats or any edible items that are opened, unless the item was faulty or you qualify for a refund under our Satisfaction Guarantee policy as set out below. Please make your selections carefully, and double check your order before submitting.