Notice:
1. Hang the mosquito killer lamp over the clearing about 0.8-1.2 miles.
2. Please keep the lamp away from people, because peoples temperature and odour are more attractive than the machine for the mosquitoes, especially the pregnant and the infant. In order to assure the effect of the lamp, please use it in the place without people.
3. It is the light source of the lamp lures the mosquitoes. So when the lamp works, please turn off other lights. The darker the environment is, the more effective it will be.
4. The mosquito killer lamp is different from the mosquito-repellent incense, because it can not kill the mosquitoes at once. In other words, it needs time to work. It is suggested that turn on the lamp before sleeping (at least 3 hours), in this way, it can work effectively.
5. It is advisable not to open the window when the lamp is on. Install the window screen is a good way to avoid the other mosquitoes come in since the indoor mosquitoes have been killed out.
6. Open the mosquito storage box after 7 days. Because the lamp kills the mosquitoes with the method of physics which makes the mosquitoes die of thirst or starvation. If the box is opened frequently, the surviving mosquitoes might fly away.
7. Please use the lamp 3-5 days continuously for the first time. When the lamp works during the day, in order to keep dark, please close the windows and doors, and draw the curtains. It is better to turn on the lamp in the bedroom, and then move it to the living room, washroom or kitchen when sleeping.
Warranty & Returns Policy
All products from BetterHome come with a 12-month warranty. The warranty does not extend to any products that are physically damaged or that are not under normal operating conditions as a result of misuse or improper installation on the buyers part.
Please contact us to return the defective items for exchange during the warranty period. We will provide a Returned Merchandise Authorisation (RMA) for each item that needs returning. We do not accept the returns without first requesting an RMA number.
The items should be returned with our original packaging. The defective products must be returned within 30 days from the RMA issuing date. Otherwise, no replacement or exchange will be made. The buyers must contact us for the return address for all return products.
Only partial refund will be completed upon receipt of the returned item if the return is a result of buyer's error. We cannot offer free shipping for the buyers who placed the incorrect order. The buyers are responsible for all the actual shipping cost.
In all cases, the return shipping fees are at buyers own cost to return the items for the exchange or the refund. We are responsible for the postage of the replacements.