UTILITY FLAME Ultimate Fire Starting Gel Solution Outdoor Camping Survival BBQ
Utility Flame is light, inexpensive, safe to transport by aircraft and extremely versatile. Its uses are unlimited - it will boil water, provide emergency sterilisation, make hot MREs, reconstitute freeze dried foods, heat a cup of coffee, dry wet clothing, provide warmth and start a campfire. It can be used as a heat source in virtually any environment and situation. We believe that Utility Flame is an important tool for numerous applications in unlimited situations.
Frequently Asked Questions
How quickly will it heat my coffee?
In approximately 3 1/2 minutes with a 1.25 oz package using an 8 oz cup of water.
How long will Utility Flame burn?
The contents of a 1.25oz pouch will burn for approximately 14-15 minutes, long enough to boil water, to heat an MRE and to make a hot cup of coffee.
Is it toxic and what is the impact on the environment?
Utility Flame is designed to be non-toxic, before, during and after burn. The residue after burning is sand and the only other two bi-products are water and carbon dioxide. It is an extremely environmentally friendly heat source and easy clean up.
Does it smoke or emit any odour?
Utility Flame burns with a smokeless, blue flame and produces no odour. Can it be transported on an airplane, ship or be sent through the mail? Yes, with its high ignition point and low vapour pressure, it has a fire hazard rating of 1 and is readily shipped with safety. There are no DOT restrictions and can be sent through all mail services.
Can it be opened and then reused at a later date?
Yes, especially the squeeze pouches which have a screw cap. Please view our other listings.
How is Utility Flame different than other products on the market?
It is a product that burns very hot, clean and can be concentrated for efficiency. If only one oz. of fuel is needed for a specific function, that is all that you will carry and expend – NO WASTE.
Is it competitively priced?
It is competitively priced and far more effective than other portable fire starters.
How long is the shelf life for Utility Flame?
It has been proven to last at least six years
Will Utility Flame flare when ignited?
No, Utility Flame does not flare when ignited, it is a gradual lighting of the gel.
How strong is your packaging?
Our packages are designed and built to military specifications, with innovative, heavy foil laminated pouches and poly-nylon squeeze packages. The packaging offers what is needed – protection until used.
Why use pouches and squeeze packs?
Pouches are ideal for a container that will fit anywhere – pockets, backpacks and best of all proportioned for exact use. These containers are very durable and flexible.
Shipped direct from Melbourne, Australia.
100% AUTHENTICITY GUARANTEED
RETURNS POLICY - RISK FREE SHOPPING!
We offer a 60 day money back guarantee on all products. If you are not satisfied with your purchase, we will refund the purchase price. All goods must be returned at the buyer's expense and be in the same condition as received, including all original packaging.
5 STAR CUSTOMER SERVICE
If you have any enquiries, concerns or complaints regarding the product or our service please send us a message. Every customer is important to us and we will do our best to ensure that your experience with us is nothing short of excellent.
We ship via International Registered Post to all countries. Please note additional costs (import duties & taxes) may be applicable to you upon arrival of your item/s as per the customs rules/regulations in your country. Please contact your local customs office for further information.
As a local Australian company, we work with our trusted brands and suppliers to offer authentic and quality products.
Sometimes, there may be times when you need to return an item purchased from us. Our Returns Policy is designed to assist you with your return. Rights provided by our Returns Policy are in addition to other rights and remedies you may have as a consumer under Australian Consumer Law (ACL).
If you have purchased additional items that you no longer want, we encourage you to share them with those in need, in particular, the elderly, disabled, and most vulnerable in our community.
You must contact us in writing (or via electronic communication) to obtain approval to return an item. If you return an item without contacting us or without following our instructions as per the policy, your return will not be accepted.
Important note:
Subject to the rest of the policy, we accept returns of an item and will provide a refund or credit if you have a change of mind or are unsatisfied with the product provided that:
You notify us in writing within strictly 30 days of receipt of purchase after which we will provide you with a Return Merchandise Authorization (RMA) Number.
An item is returned in the same condition as purchased (with all included accessories and components), has not been used or worn, opened or seal/s broken, is in a re-saleable condition and is not damaged during the time the product is in your possession, including up until we physically receive the product.
An item is returned to us strictly within 10 business days of us providing you a Return Merchandise Authorization (RMA) number. You follow our returns process as per this policy
Please note that we do not refund delivery costs and refunds for items can only be paid in the same tender as the original purchase or refunded to the account used to pay for the item.
You are responsible for the cost and risk of returning the item, including the cost of return shipping. If the item is not received by us, you will not be eligible for a credit, exchange or refund. We recommend you insure high-value item/s that you return as we do not accept any liability for any loss or damage which may occur during transit.
You may be provided with a product exchange, refund, or store credit (at our discretion) only when the returned item is received, and it complies with the requirements of our policy.
If the returned item does not meet the conditions of this policy, you are responsible for the cost of receiving your returned item back to your nominated address. If we are unable to contact you to arrange this within 10 business days, we reserve the right to donate your product which is irreversible.
We cannot accept change-of-mind returns on items that come in sealed packages or boxes where seals are damaged or broken.
Unless Australian Consumer Law applies, please note change of mind returns are not available for any purchase of a product with a value less than $15.00.
Faulty/Damaged Products
Please ensure that you read the manufacturer’s instructions carefully before using a product as improper use can sometimes result in the product becoming unfit for purpose and may result in a return not being accepted by us.
Our products come with guarantees that cannot be excluded under Australian Consumer Law and you are entitled to choose a refund or replacement for major failures. If a failure of an item does not amount to a major failure, we may choose to give you a free repair or replacement instead of a refund if this is possible. Further information is available on the ACCC website.
Subject to the rest of the policy and Australian Consumer Law, we accept the returns for faulty/damaged items provided that:
You notify us in writing within a reasonable timeframe subject to proof of purchase; the item is returned to us with accompanying proof of purchase and at your cost within 10 business days of us providing you a Return Merchandise Authorization (RMA) number
We may have the faulty product returned to us assessed by a third-party or the brand or manufacturer to determine the nature and cause of the fault. Many manufacturers have dedicated support centres designed specifically to deal with issues in relation to their products and may be able to provide a quicker assessment of, and remedy for, any issue with your purchased product. You may, therefore, prefer to contact the manufacturer directly although you are not obliged to do this. We may also return the item to the manufacturer to determine the nature of the problem.
We reserve the right to decline an exchange, refund or repair where any product fault is caused by improper use, general wear and tear, or neglect.
How to lodge a return request?
To lodge a return request, please provide our team with the following information:
As a dedicated online retailer, we do not have physical retail stores where you can return your products. As such, it is important that you provide our team with as much information as possible as described above and follow the returns process exactly to ensure your product issue can be determined promptly, and so that we can resolve your issue in a timely manner.
We are committed to providing the best customer satisfaction and customer care. If you have any other queries regarding returns, please contact our customer care team.
We reserve the right to make changes to this Return Policy without notice.