Warranty Policy
Costway is dedicated to satisfying every user to ensure that everyone who visits or orders in our store has a fabulous purchase experience in every phase. After-sale service is an indispensable part, which deserves our full attention. By settling every dispute peacefully and proactively, we believe it is a way to improve ourselves and get closer to our users. Costway return policy is a promise to every user of our website or product.
NOTE: All our products come with a 12-month warranty.
We ensure that all our items are brand new and in excellent condition before shipping. If you receive an item that does not conform to those standards, please contact our Customer Service Team.
Returns Policy
Before you return the products, please check the following requests carefully:
1. Please contact our Customer Service Team and obtain a Return Merchandise Authorization (RMA) number from us before returning the item. Without the RMA number, there is a risk that your returned item may not be identifiable and not acceptable.
2. Please send us 1-5 clear photos if there is any damage or quality issue with the item you receive.
3. If you simply change your mind and wish to cancel the order, please contact us before dispatch (1 business day).
4. If you want to cancel the order or return the item after dispatch without any quality issue, please note that the original postage is not refundable, and the buyer is responsible for the return postage cost, and a 10% re-stocking fee may apply. Return or exchange requests are ONLY acceptable for unused items and within 7 days of receipt.
5. If you are not satisfied with any product that you have purchased, please feel free to contact us. We will try our best to solve the problems for you.
6. Items should be returned in their original product packaging and all accessories in the original shipment must be included if you want to return the item.
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My partner loves it and can really taste the difference. Awesome purchase awesome juicer
Jan 08, 2021
Fabulous value for $$$ just don't overload it. I use it every morning without issue ⭐⭐⭐⭐⭐
Jan 08, 2021
juiced 50 lemonades and 35 lemons only promblem is that the top clinking part comes unclicked every now and again no promblem
Jul 14, 2020
I have owned a “green machine”, a Norwalk and a few centrifugal juicers. This BEATS THEM ALL!! I can’t believe how great this machine is. It’s: Very easy to feed food - feed tube is the same size as any other cold press juicers. Pleasantly quiet A lot faster than I expected Takes up a small area, and is simple to clean. I couldn’t be happier with this product
Jun 28, 2020
Buona grazie
Oct 26, 2019
Good quality as expected.
Sep 23, 2019
I now enjoy a beautiful fresh fruit juice each morning. Just have to be careful not to overload it
Sep 20, 2019