Viviendo Iron & Marble Stone Premium Tree Sculpture with Gold Circle

Warranty

We provide our customers with a 12-month warranty (from purchase) that covers:

• Defects in manufacturing; and

• Not being fit for purpose.

Our warranty will NOT cover:

• Normal wear and tear;

• Damage caused by accidents, misuse, negligence, lack of maintenance, carelessness, natural disasters, kids, pets, etc.

You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
To make a warranty claim, please reach out to our customer service team for assistance.

Returns

If you wish to return an item for any reasons, please contact our customer service team for assistance. Please do not return items to us before you obtain a written confirmation from us.

·        The return needs to be requested within 14 days from purchase.

·        Return postage is to be paid by the purchaser.

·        We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service.

·        We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

·        A 10% restocking fee applies for change-of-mind returns, given that,

o   The product(s) are in their original packaging including manuals, pamphlets and all accessories; and/or

o   They are unopened, unused and in their original saleable condition.

·        Postage (if any) paid at the time of purchase are non-refundable.  

We reserve the right to refuse returns and refund of any merchandise that does not meet the above return conditions in our sole discretion.

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