Change of Mind Returns
1. Rarities AU will allow a return where you have changed your mind, provided that the item in question is:
- returned within 14 days of receiving the order;
- as new and is not used, worn, or opened and has all original packaging and tags intact (including any package seals (if any) being unbroken);
- in a resalable condition; and
- not damaged in any way.
2. We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken.
3. You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by Rarities AU, you will not be eligible for a return.
4. You may be provided with a refund only when the returned product is received, and it complies with the requirements outlined above.
5. If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address.
6. Change of mind returns are not accepted for intimates, which includes underwear, hosiery, socks, swimwear and adult toys due to hygienic reasons. Remedies for defective goods are still available. Under no circumstances can change of mind returns for digital access codes or downloadable software be accepted. See below list.
*Excluded Change of Mind categories/products
The following categories are not covered by the Change of Mind policy:
Cosmetics & Beauty products (If hygiene seal is broken)
Pharmaceutical/Health products
Perishable Goods & Food items
Personal Care Items
Hosiery
Underwear & socks
Swimwear
Pierced jewellery
Mattresses, mattress and pillow protectors
Gift cards, phone recharge or third party gift cards
Media - Books and unsealed CDs, DVDs & Video Games
Adult toys/sexual health products
Assembled furniture
Digital Goods (download codes etc.)
Personalized/Made to order Goods
Earphones/Headphones (if package has been opened)
Large/Bulky Appliances
Toilet paper
Paper towel
Tissues and serviettes
Medicinal (pain relief)
Cleaning (Examples: anti bacterial wipes, sprays and cleaners, disposable gloves)
Feminine hygiene and incontinence
Baby wipes
Hand Sanitizers
Disposable or reusable face masks
Any merchandise where the GST has been claimed under the Tourist Refund Scheme, unless proof of repayment of the GST upon return to Australia is provided
At Rarities AU, we take pride in offering brand new and manufacturer sealed collectibles to our valued customers. We strive to choose the best possible boxes for all orders to ensure the highest level of customer satisfaction.
However, we would like to inform our customers that due to the nature of some retired stock items, there may be some shelf wear present on the boxes. While we make every effort to select the best quality boxes for our orders, we cannot guarantee that all items we ship will be in mint condition.
Please be assured that any collectibles with significant damage or defects will not be shipped.
Thank you for your understanding and support.
Restocking Fee Policy for Returns
At Rarities AU, we strive to ensure your satisfaction with every purchase. However, we understand that there may be instances where you need to return a product. To cover the costs associated with processing returns and restocking items, we have implemented the following restocking fee policy:
1. Restocking Fee Percentage:
A restocking fee of 15% of the original purchase price will be applied to all eligible returns. This percentage is calculated based on the total value of the returned item(s) before any discounts or promotions.
2. Eligibility Criteria:
Restocking fees apply to returns of products that are in new, unused, and resalable condition. Items must be returned in their original packaging with all accessories, manuals, and any other included components.
3. Return Authorization:
Customers must obtain a return authorization (RA) number before returning any item. Please contact our customer service team to initiate the return process and receive your RA number.
4. Refund Process:
Once the returned item is received and inspected, the restocking fee will be deducted from the refund amount. Refunds will be issued using the original payment method.
5. Customized or Collectable Items:
Restocking fees may be higher for customized or collectable items. Please contact our customer service team for specific details.
6. Changes to Policy:
Rarities AU reserves the right to modify or amend this restocking fee policy at any time without prior notice. Changes will be effective upon posting on our website.
By making a purchase with Rarities AU, you acknowledge and agree to abide by the terms of this restocking fee policy.
If you have any questions or concerns, please contact our customer service team.
Warranty Claims: Most of our products are supported by a 12 month warranty. This warranty covers all manufacturer faults with the product. Some of our products may have a different warranty period, please check the product description for this. Should an issue arise with your order, please contact us via your MyDeal Account to raise a warranty claim.
Thank you for choosing Rarities AU.
All marketplace products are covered by our MyDeal Refund Guarantee
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