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Changing your mind / purchasing the wrong product by mistake
If you change your mind after making a purchase, or realise you have purchased the incorrect item, you can enjoy the peace of mind that we offer a 7 day exchange policy. (excludes special order items).
If there is not a suitable product that can be exchanged for your returned item you will be offered a refund to your account based on the value paid at the time of purchase.
to supply the correct product the incorrect product will first need to be returned to us;
we will need to be notified within 7 days of purchase / delivery;
the incorrect product supplied must be in a sealed / unopened condition.
The buyer is responsible for covering the return packing and shipping costs for a change of mind return.
Incorrectly supplied products
If you have been accidentally supplied the wrong product, F Digital can supply the correct product (where it is available) or issue a refund.
In order to supply the correct product, the incorrect product will first need to be returned to us. F Digital can arrange a return ticket to send the incorrect product back by courier.
In this scenario we will need to be notified ASAP and the incorrect product supplied must be in resalable / unused condition with original packaging and accessories.
Products damaged in transit
If your product has been damaged during transit to your delivery address an investigation will be conducted. Once the investigation has reached a conclusion and it is determined the product has been damaged in transit we will offer a refund.
Please contact us ASAP. We will then advise you to visit your nearest Australia Post Office so that they can investigate the damage. You will need to keep all packaging so that their team are able to make a fair assessment.
Products that are faulty within the warranty period
If your product is faulty or has stopped working as intended and is still within the warranty period specified when you purchased your product, F Digital will repair or or issue a refund.
In order to repair or issue a refund for your faulty product, it will need to be returned to us so we can test and confirm that it is faulty. For some products you may also be able to contact the manufacturer directly to arrange a repair / replacement.
Returns of this nature can be made any time within the warranty period and it is your responsibility to cover any costs of returning the product to us.
Testing fees and return freight
If you return a product to us that is not faulty, you may be liable for a testing fee and freight charges to return the product to you.
Returns may take approximately 4 weeks to arrive back with our returns team in NZ to process.
Restocking fees
In some special circumstances, we may agree (at our discretion) to accept a return of a product that is not faulty. In these situations there will be a handling fee equal to at least 20% of the purchased price. Delivery, service and assembly fees are not refunded at all.
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