








Description:
Get tired of shifting in your seat trying to get comfortable or?alleviate back pain? This memory foam cushion with cooling gel provides superior back support and increases the comfort of any seat. The ergonomic design with a coccyx cut-out is designed to help relieve back pain by directing pressure away from the tailbone. The cover is made of durable mesh that wicks away moisture and is machine washable. The cooling gel refreshes the body by reducing head build up
Features:
Made of high density memory foam
Includes a layer of cool-relief gel
Durable 100% polyester mesh cover, machine washable
Breathable inner liner
Phthalate-free
Filler: Polyether 40%, Polyurethane 60%
Bamboo Fibre Cover or Regular Cover
Specifications:
Material: High density memory foam
Dimension: 50 x 35.7 x 7cm
Item Contents:
as your chosen
1. Warranty Policy
We offer a 12-month manufacturer's warranty from the original purchase date against defects in materials and workmanship.
Coverage Includes:
Manufacturing flaws
Material defects
Functional failures under normal use
Exclusions:
Damage from misuse, accidents, or unauthorized modifications
Wear and tear from improper maintenance
Non-compliance with product instructions
Warranty Claims Process:
Contact our Customer Service Team with:
Order number/proof of purchase
Detailed defect description + photos/video
We may require product return for assessment
Valid claims will receive (at our discretion):
Repair | Replacement | Refund
Note: This warranty supplements your statutory rights under Australian Consumer Law.
2. Returns Policy (Change of Mind)
Eligibility Requirements:
Request must be made within 30 days of delivery
Product must be:
Unused/unopened
In original packaging with all accessories
Resalable condition
Process:
Contact us for Return Authorization (RA) number
Securely repackage with RA number visible
Return to specified address using tracked shipping
Refund issued within 5 business days of receipt
Customer Responsibilities:
All return shipping costs
Risk of transit damage/loss
Non-Returnable Items:
Customized/special order products
Hygiene-sensitive items (unless faulty)
3. Faulty/Damaged Goods
Items arriving damaged or defective are covered under our Warranty Policy - contact us immediately for resolution.
Australian Consumer Law:
Our policies operate in addition to your statutory rights for guarantees regarding acceptable quality and fit-for-purpose products.
Key Features:
ACCC Compliance - Explicitly references statutory rights
Clear timelines and condition requirements
Step-by-step processes for both warranty and returns
Cost responsibilities defined
Modern provisions for digital evidence (photos/video)