Ratio RTQ023 Mens Watch

We offer EASY CHANGE OF MIND RETURNS for 30 DAYS after delivery! No questions asked and no restocking fees.

Change of Mind Returns

• Eligibility: Items must be in their original condition, unworn, and with all original packaging, tags, and product boxes intact

• Return Shipping: Customers are responsible for the cost of return shipping for change-of-mind returns

• Shipping Costs: Please note, original shipping costs (if any) cannot be refunded for change-of-mind returns

Cancelling an Order

Due to our quick order processing, we cannot guarantee cancellation after an order has been placed.

If your order has already been dispatched, please go through our easy change of mind process after receiving your order.

Additional Information

• Delivery Delays: While our estimated delivery dates are accurate, these are only guidelines, and we cannot issue refunds until items are returned to us

• Rejected Deliveries: Rejecting a shipment will be considered a change-of-mind return

• Missing Parcels: If your parcel is marked as delivered but has not been received, we will investigate with the logistics team. If confirmed as lost, we will issue a replacement or refund.

• Stolen Packages: Unfortunately, we are unable to compensate for stolen packages, as this needs to be resolved with local authorities

• Change of Mind: Change of mind includes any reason other than a product or delivery fault. This includes if an item's size or colour is different than you thought it would be. Please carefully check product details, as returns for incorrect sizing or dissatisfaction are considered change of mind.

Our All-Inclusive 2 Year Warranty:

We’ve redefined what a warranty should be, giving you complete peace of mind. Our industry-leading protection covers what other stores wouldn’t dare to.

What's covered?

• Manufacturing defects

• Internal mechanism/ movement

• Battery changes (first 6 months)

• Faulty strap coverage

What's Not Covered?

• Water damage

• Normal wear and tear

• Scratches

• Any other accidental damage

Shop with peace of mind

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