RETURN POLICY
In order to ensure your satisfaction, you may return our products delivered in accordance with the return and exchange policy set out below. Returns that are not in compliance with the conditions and time frames set forth below will be rejected by us and will be sent back to you.
Return Period
We allow you to return our products within fourteen (14) days from the day you received your product, subject to the further terms and conditions set out below.
Return Process
To return a product to our boutique distribution centre, you must follow the steps mentioned below:
i) Please email us with your request for return. At this stage, you will be required to provide photos of the product for us to make a first assessment of its condition;
ii) We will request that you return the product in its original packaging, after an initial assessment based on the photos of the product;
iii) Please fill out the required information on the Return Form and sign it;
iv) You must include in the delivery package, the completed Return Form along with the product, all its accessories and all other documents, in their original box (if possible);
v) Please seal the delivery package and send to the address provided; and
vi) Please deposit the sealed delivery package at your closest Australia Post for shipping to us.
You must keep a proof of return shipment, and we accept no liability in the event that such proof cannot be produced. Only merchandise received by our distribution centre will be eligible for a refund or exchange.
Condition of Returned Products
We will verify that the returned product satisfies the conditions of the return policy and, if so, then proceed with the applicable refund or exchange.
Our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original box and delivery package, including all accessories and documents. We will not accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way. Perfume bottles, balms, cleanser, scrubs, creams, lotions, masks, Shea butter, oils, shampoo, conditioner, mask, serum, protein, smoothing treatment products and the like that have been used or opened cannot be returned and no refund is payable.
If you have received free items as part of your order, they must be returned with the products.
All returns will be subject to strict Quality Control (QC) to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, we will refuse the return, and the products will be sent back to you. If the returned product satisfies QC, we will proceed with the applicable refund or exchange.
Failure to comply with the return process above or the return conditions will entitle us to refuse the returned product and send it back to you, at your own cost.
Refunds
You may return a product for refund, provided that the return complies with these Conditions of Sale.
Should a product be returned to our distribution centre, only the buyer will be entitled to receive a refund of the purchase price. In no event will a person who has received the product as a gift (i.e. “the gift recipient”) be entitled to receive a refund.
If the return complies with these Conditions of Sale, we will use commercially reasonable efforts to refund the purchase price to the buyer using the same means of payment as used by the buyer for the initial transaction, within thirty (30) days after receipt of the returned item by the distribution centre. Except for delivery of an originally defective product (as defined below), initial shipping charges will not be refunded.
Exchanges
You may return a product for exchange with another product, provided that the return complies with these Conditions of Sale.
In any event, the sale of the returned product will be cancelled and a new order for the product ordered must be placed.
Should a product be returned to the distribution centre for exchange with a less expensive product, only the original buyer of the returned product will be entitled to receive a refund of the price difference.
If a product is returned for exchange with a more expensive product, you will have to pay the price difference.
MANUFACTURER’S GUARANTEE
We are extremely cautious in ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic.
Unless stated otherwise, all products are covered by the Guarantee. If you wish to exchange a product.
If you receive a product that seems to have defects originally (originally defective), please return it to us in accordance with the return process above.
All marketplace products are covered by our MyDeal Refund Guarantee
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