AU Fashion

Delivery Timeframe:

• Handling time : 2 business days

• Tracking Number will be Provided once orders are shipped.

• We aim to deliver within 14 days. However, delays may occur due to courier issues beyond our control, especially to remote destinations.

Clothing

• Washing: Machine wash cold with like colors. Use mild detergent and avoid bleach.

• Drying: Tumble dry on low heat or hang to dry. Avoid direct sunlight to prevent fading.

• Ironing: If needed, iron on a low setting. Do not iron directly on prints or embellishments.

Leather Care Instructions

• Do not wash with Water

• Do not use Chlorine

• Do not use Dryer

• Do not Iron

• Do not Dry Clean

• Dry Cleaning must be done by a leather specialist

• If gets caught in the rain, let it dry naturally

• Use natural leather care products if dry

Accessories

• Cleaning: Spot clean with a damp cloth. Avoid using harsh chemicals or soaking.

• Storage: Store in a cool, dry place away from direct sunlight to maintain color and shape.

For specific care instructions, please refer to the care label attached to each product.

Returns & Change of Mind Policy

We want you to love your purchase. That’s why we offer a 30-day Money Back Guarantee on all our products.

Change of Mind or Exchange
You may return or exchange your order within 30 days of delivery if you’ve changed your mind or prefer a different size or colour.

• Items must be unused, with original tags and packaging.

• Do not over-pack when returning.

Shipping & Return Costs

• Return shipping is only covered by us if the item is faulty or incorrect, and we've agreed in writing beforehand.

• If you received free shipping and return the item for a refund, we may deduct the original shipping cost.

• Shipping fees are non-refundable.

• If you return a faulty item but decline a free replacement, it will be treated as a change-of-mind return.

Refunds

• Refunds are processed within 3 business days of receiving and inspecting the return.

• No restocking fees apply.

Exchanges

• Free shipping applies only to the original order.

• If your preferred item is out of stock, we’ll try to source it, which may take extra time. Otherwise, the return will be processed as a refund.

Important: Always contact us before sending any item back.