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Seller Profile

Innovative Creative Desk Pty Ltd

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INNOVATIVE CREATIVE DESK PTY LTD ("INCDESK") - ACN 656 541 918 is an online retail store based in Sydney, Australia. Our online store is an Australian owned business. We have been selling a wide range of products from trusted brands. In addition, we have our own brands in the followings: lunchboxes, smart watches, nappy bags, travel bags, Montessori-style and various wooden toys for babies and toodlers, and baby gift sets or gift hampers. While we aim to perfect our products, we keep our price competitive. We are a distributor in Australia for well-known brands. We are also an importer from different countries, such as China, Indonesia and South Korea. We provide diverse products and services: Quality products with more than 500 types and best customer service. We ensure that the delivery of our products are traceable from Australia Post tracking information provided. We definitely want you to have fun when you shop. We aim to keep prices competitive while never lowering down qualities of products nor services. We work diligently to assist you while shopping online with 100% secure and user-friendly ecommerce systems. With two warehouse locations in Minto and Campbelltown (New South Wales, Australia), we have fully stocked products ready to be dispatched within 1-3 business days. You can shop 24 hours a day and 7 days a week with confidence.
 
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Shipments and returns

Free delivery for all our products for all orders Australia wide.

Orders usually leave our warehouse within 1-2 business days, though in peak periods this may be subject to change.

You can track the estimated delivery time of you order via the Australia Post website with a unique tracking number once your parcel leaves our warehouse. To estimate your delivery period, please use Australia Post - Postage calculator & delivery times website.

A Faulty Product

We requires that you give detailed information about the faulty product and photos (while in some cases videos) of failure if a product does not work. Once we assess the product to be damaged or faulty, we will give you two options: a full refund or replacement. We may ask you to send the faulty product back to us for further assessment and provide you with the return postage label. Please do not return the product without our authorisation.

Change of Mind

We may accept change of mind refunds in several conditions.

1. If the product has not been shipped to you, we will issue you a full refund.

2. When the product has been shipped to you, you must return the product in its original packaging and in the same condition as when you received it. If you don't follow our product condition policy for returns, you may not receive a full refund. You are responsible for postage costs, and a restocking fee (20%-25% of item's price) may apply.

False Claims

We will not refund, repair nor replace if a product is misused, mishandled or installed incorrectly. Customers are responsible for following the directions provided by the manufacturers, user manuals and our customer service. Customers found lodging false claims will have their accounts suspended and reports filed with Australian Cybercrime Online Reporting Network (ACORN) and the Australian Federal Police (AFP), as well as the payment service provider this transaction relates to.

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