RV Devices and Accessories

Delivery varies by location, please see the expected timeframe to receive your product below:

• Metro: 1-4 business days

• Regional: 1-6 business days

No delivery to PO Box addresses or Parcel Lockers.

If you are unavailable at the time of delivery re-delivery fees may apply.

(37) WARRANTIES

If a product is defective, please submit a request (see details of this process below) as soon as you are made aware of the problem. A repair, replacement, or refund will be organised and will generally occur after consulting with the manufacturer or supplier.

Any repairs that may need to be carried out will be done so by the manufacturer and not by RV Devices & Accessories. If a repair cannot be made, will endeavour to have the item replaced or a refund will be offered.

Note: Goods are only warranted for defects in manufacturing. The standard warranty across most products is 12 months unless otherwise specified by the manufacturer.

(38) WARRANTY DOES NOT COVER:

• Damage resulting from improper use

• Damage caused by faulty installation or modification made during installation,

• Damage caused by mould, insects, animals, misuse, incorrect operation, adverse weather, accidents and fair wear and tear

(39) INCORRECT OR DAMAGED ITEM SENT

If RV Devices & Accessories has sent you a different product from what you have ordered, please contact us Please take a photo of what you have received. We will arrange a postage label for the incorrect item to be returned You do need to advise however within 5 business days from the time of delivery and before the item has been used, unpacked from its manufacturer’s packaging.

(40) FAULTY PRODUCT

Under the Australian Consumer Law, you can choose a refund or exchange if an item has a major problem. This is when the item:

• has a problem that would have stopped someone from buying the item if they had known about it;

• is unsafe.

• is significantly different from the sample or description; or

• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

• Goods should also be carefully inspected for marks, scratches, or any damage prior to installation. No warranty claims of this nature will be accepted once fitted or modified

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(9A) RETURN SHIPPING

If a product is deemed faulty and is required to be returned, RV Devices & Accessories will provide a Postage Paid label. This only applies to claims made within 2 days from purchase. Any claims made outside this period will be considered a warranty claim and postage will therefore need to be incurred by the customer.

For any change-of-mind or incorrectly chosen purchases that need to be returned, the cost of return postage will be incurred by the customer.

• All returns must include a copy of the order invoice with reasons for return to ensure faster processing.

• Shipping insurance is encouraged as items that are lost or damaged upon return will not be our responsibility.

• In the event that a return has been assessed, denied, and deemed to be returned to the customer the cost of return postage will be incurred by the customer.