Sennheiser CX True Wireless Earbuds

For change of mind:

• Item(s) must be returned within 30 days of purchase, together with proof of purchase
• *Item(s) must be unused with undamaged original packaging

For faulty items: PLEASE READ THE BELOW TO UNDERSTAND YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW.

If our products we sell fail to meet a guarantee, you will have rights against us, and in some cases the manufacturer, who will have to provide a ‘remedy’ - to put right a fault, deficiency or failure to meet an obligation. Your rights under Australian Consumer Law dictate we MUST offer you a replacement, refund or repair (where applicable) on products sold to you when you have an issue. The issue could be:

• there is a problem that would have stopped you from buying the item if you had known about it
• is unsafe
• is significantly different from the description or image
• doesn’t do what we said it would, or what you asked for
• can’t be easily fixed

Please note, when assessing a warranty claim, we may take into account how much time has passed since you bought the product considering the following factors:

• type of product
• how you are likely to use the product
• the length of time for which it is reasonable for the product to be used
• the amount of use it could reasonably be expected to tolerate before the failure becomes noticeable

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