How to care for your Elka plush toy:
To clean product, use soft cloth, soap, and warm water to remove dirt then wipe with clean, moist cloth to remove soap. leave to dry then brush gently.
About:
Elka is an Australian company operating since 1978. Elka is a family-owned Australian soft toy wholesale business with a big heart. A business with integrity. A business built on ethical principles and a commitment to source the right toys at the right time. Elka is a business with a difference.
But the Elka difference goes beyond wholesaling toys. We aim for high ethical standards in our dealings with customers, suppliers, and our own staff. And we take every opportunity to reduce our impact on the environment, which includes filling our toys with clean, recycled PET product.
As each plush animal is hand-sewn there can be slight variations in plush appearance. The colour may vary slightly to that shown.
For customers in NSW, VIC, TAS, ACT, SA, Brisbane (And surrounding suburbs) please allow 3-7 working days to receive your order.
For customers in WA, NT, and Central and Northern QLD please allow up to 10 working days to receive your order.
Shipping times are estimates only and are not guaranteed delivery dates
Change of Mind:
You may return new, undamaged unopened item/s within 30 days of delivery for a full refund if they are in the same condition as sent to you.
Change of mind returns accepted within 30 days of purchase provided the item is returned in brand new as received condition with new packaging • Buyer pays return postage for change of mind returns.
We will NOT pay return postage costs for change of mind or if you didn't read the listing description properly The Australian Consumer Law sets out consumer rights that are called consumer guarantees. These include your rights to a repair, replacement or refund as well as compensation for damages and loss and being able to cancel a faulty service https://www.accc.gov.au/consumers/consumer-rights-guarantees
Damage and Faulty:
We will pay the return shipping costs if the return is a result of our error (you received an incorrectly described, incorrectly shipped or a defective item.)
• Your Warranty Policy:
Manufacturer’s Warranty on all our products as set out under Australian consumer law https://www.accc.gov.au/consumers/consumer-rights-guarantees
Estimated Delivery Time Frame: 2-7 Business Days
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