Warranty Policy
All our prouducts include a warranty. Our products are generally offered with a 12-month warranty. However, some products will be provided with an extended warranty for your peace of mind. Please refer to the product listing for the warranty period.
You will need to notify us within 30 working days in the unlikely event that your item arrives damaged or faulty. In addition to a detailed description, you are required to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty process. Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without approval by us.
A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.
Returns Policy
To give you the complete peace of mind, we offer a 14-Day Change of Mind Policy. With a 15% restocking fee, you have the option to return any unopened, unused item in its original packaging that you bought from us for any reason within 14 days of receiving the item.
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Great product. Have trouble keeping my friends away from it.
Aug 03, 2021
God product to use
Nov 29, 2020
The massager overall & the massage components are bigger & heavier than expected. It does give a good warm massage. I personally place another jacket or blanket on my shoulders before use to alleviate the depth of massage given its size related to the size of my back & shoulders. For a person with some depth to their body it would probably be fine without. I like that it can be used in various areas besides the back neck & shoulders at once. Its multi use means I can also use it on legs, lower back etc. Good buy.
May 11, 2020