Sony WH-1000XM4 Wireless Noise Cancelling Over-Ear Headphones - Black

Return and Refund Policy:

1. Return Period: Customers have 14 days from the date of delivery to initiate a return for a change of mind. For products received in a non-functional state (Dead on Arrival - DOA), customers must inform us within 48 hours of delivery.

2. Eligibility for Returns: We accept returns for all products, except those explicitly mentioned as non-returnable in the product listing.

3. Return Shipping Costs: For change-of-mind returns, customers are responsible for covering the return shipping costs.

4. Restocking Fee: Change-of-mind returns are subject to a 10% restocking fee, which may vary based on the condition of the returned product.

5. Conditions for Accepting Returns: Items must be in their original, unused condition, with all tags attached, and returned in their original packaging.

6. Exchanges and Store Credit: Customers have the option to choose between exchanges and store credit as an alternative to a refund.

7. Return Initiation: Customers can initiate a return through our live chat, via email, or by using our online form.

8. Refund Processing: Once we receive the returned product, we will promptly inspect and process the refund within 48 hours. However, the processing time may vary depending on the condition of the returned product.

9. International Returns: Our return and refund policies apply equally to international customers.

10. Refusal of Returns: We reserve the right to refuse a return or refund if the product is found to have physical, water, or electrical damages, or not working due to improper usage.

Warranty Policy:

1. Warranty Coverage: All brand-new products come with a 12-month warranty, and refurbished products are covered by a 6-month warranty.

2. Warranty Claim Conditions: Customers must present proof of purchase to validate warranty claims.

3. Warranty Void: The warranty will be void if the product shows signs of physical, water, or electrical damage.

4. Warranty Fulfillment: In case of any issues during the warranty period, we follow these steps: a. Troubleshooting: Customers experiencing issues with the product must provide pictures and videos of the issue as requested and follow our troubleshooting steps to attempt to resolve the problem before initiating the warranty claim process. b. Repair: We first attempt to repair the product to address the issue. c. Replacement: If the product is irreparable, we offer a replacement of the same model or an equivalent product. d. Refund: If neither repair nor replacement is feasible, we proceed to provide a refund.

5. Warranty Claim Process: Customers can initiate a warranty claim through live chat, via email, or by using our online form.

6. Warranty Resolution Time: Upon receiving the warranty claim, we will promptly inspect and resolve the issue within 2 to 5 days, depending on the severity of the problem.

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