Ulanzi U-Grip Pro Video Handle Grip 1108

Change of Mind Return
We have a 30-day Change of Mind return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unsealed and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

For Change of Mind returns buyer is responsible for the cost of shipping the product to us. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and assist.  If replacement or return is required we will provide pre-paid shipping label and instructions on how to send.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 days of approval. Please remember it can take up to 10 days for your bank or credit card company to process and post the refund too.

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