Return & Warranty

Before you Apply for Warranty

How long is the warranty guarantee?

All JASHEN brand products come with at least a manufacturers'12-month warranty. If you encounter any problems with your product during this period, simply email us support@jashen#com for assistance.
All Unauthorized returns will be refused.

How can I process the warranty ?

Process:
● Buyer must provide sufficient proof of purchase(Order number from online purchases made through our official store and authorized resellers).
● Contact our Customer support with your purchase proof, details description of the issue or related proof needed.
● JASHEN will verify and give you solution(return, refunds or exchange).
Note: It may be necessary to return an item for quality inspection before JASHEN release a replacement
Our CS will send you prepaid return label with return address.

Shipping costs must be covered by buyer in the following situations:

● Returning products for any reason other than a proven defect.
● Warranty claims on items taken outside the original country of purchase.
● Returning items claimed to have defects but found by JASHEN quality control to be in working condition.
● Returning defective items in international shipping.
● Costs associated with unauthorized returns (any returns made outside of the approved warranty process).

Not Covered Under Warranty:

● Products without sufficient proof of purchase.
● Lost or stolen products.
● Items that have expired their warranty period.
● Non quality-related issues (after 30 days of purchase).
● Free products.
● Repairs through 3rd parties.
● Damage from outside sources.
● Damage from misuse of products (including, but not limited to: falls, operating devices improperly).
● Purchases from unauthorized resellers.

30-Day Money-Back Guarantee：

To be eligible for a full refund,
● Returns must include all accessories.
● Returns must be unused and in the same condition that you received it.
● Items must be in its original packaging.
● For non-quality related warranty claims, buyer is responsible for shipping costs.
● For non-quality related warranty claims, JASHEN refunds the cost of the product itself.
● Returns may be rejected if items do not meet the above requirements.

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through JASHEN’s online stores, please contact retailers for refunds.